Susana Njie
Snellville
Summary
Dedicated and detail-oriented professional with a strong background in customer service, hospitality, and logistics. Highly proficient in various software applications, adept at problem-solving, and passionate about delivering excellent service. Seeking opportunities to leverage my skills in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Retention Customer Service Representative
AT&T
07.2021 - 11.2024
- Retained and assisted customers by analyzing their needs and optimizing their wireless accounts
- Provided clear explanations of billing and account adjustments
- Ensured high levels of customer satisfaction through excellent service
Fulfillment Center Associate
Amazon Warehouse PGA1
10.2020 - 09.2021
- Scanned and processed customer returns with efficiency and accuracy
- Managed trailer docking and release operations
- Adhered to strict safety regulations to uphold Amazons quality standards
Cashier
Nathans
10.2019 - 03.2020
- Managed cash transactions, ensuring accurate collections and secure handling of funds
- Assisted customers with orders while maintaining a friendly and organized environment
- Helped maintain workflow and efficiency in a fast-paced restaurant setting
Hostess
Yard House
10.2017 - 08.2019
- Greeted and seated guests efficiently to optimize dining experience
- Managed reservations and front desk operations
- Assisted the restaurant team in maintaining smooth service and guest satisfaction
Brand Ambassador
Fresh Empire
07.2017 - 03.2018
- Promoted a tobacco-free lifestyle to teens through community outreach and events
- Conducted surveys and engaged with target audiences to spread awareness
- Represented the brand at various events to maximize engagement
Education
Bachelors Degree - Film and Television, Architectural History
Savannah College of Art and Design (SCAD)
05.2025
High School Diploma -
Shiloh High School
05.2018
Skills
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Skilled in Adobe Creative Cloud Suite
- Strong customer service and interpersonal skills
- Highly organized and efficient in time management
- Fast learner with strong problem-solving abilities
- Tech-savvy with a keen attention to detail
- Call center experience
- Effective multitasking
Languages
English
Proficient
C2
Wolof
Proficient
C2
Timeline
Retention Customer Service Representative
AT&T
07.2021 - 11.2024
Fulfillment Center Associate
Amazon Warehouse PGA1
10.2020 - 09.2021
Cashier
Nathans
10.2019 - 03.2020
Hostess
Yard House
10.2017 - 08.2019
Brand Ambassador
Fresh Empire
07.2017 - 03.2018
High School Diploma -
Shiloh High School
Bachelors Degree - Film and Television, Architectural History
Savannah College of Art and Design (SCAD)
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