Susie Bedford
Waynesboro,GA
Summary
A highly respectful Customer Service Specialist with over 6 years of experience specializing in Customer service and management for international call center companies. Solid team player with positive demeanor and proven skills to establish support to customer satisfaction. Looking to expand her knowledge and leverage skills. With a part time or full time position that offers challenges and skill improvements.
Overview
3
3
years of professional experience
Work History
Customer Assistant
Chu's
08.2023 - Current
- Front counter, cashier, customer service
- Provided exceptional service by maintaining knowledge of products, services, and store policies.
- Maintained clean and organized store environment, promoting inviting atmosphere for customers.
- Managed approximately 50+ customers visits per day
Call Center Representative
Sitel
11.2021 - 10.2022
- Taking Inbound and outbound calls, to resolve customer technical issue.
- Data searching, and managing high call volume with excellent customer support, handling IT issues.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Manage approximately 25 incoming calls and chats per day from customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Call Center Representative
MCI
05.2021 - 11.2021
- Inbound call answering, for Insurance updates, canceling subscriptions, and assistance with customers needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns with top notch performance under pressure rush calling hours.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
Education
Associates of Science in Healthcare Administration -
Colorado Technical University
Colorado Springs, CO06.2024
High School Diploma -
Burke County High School
Waynesboro, GA05.2020
First Ad Nursing Program -
SouthEastern Technical College
Swainsboro, GA06.2019
Skills
- Effective Communication
- Multitasking
- Data monitoring
- Active Listening
- Critical thinking
- Problem solving
- Patience
- Teamwork and Collaboration
- Microsoft Office
- Customer Assistance
- Technical Support
- Quality Assurance
- Computer Skills
Personal Information
Title: Customer Service Specialist
Timeline
Customer Assistant
Chu's
08.2023 - Current
Call Center Representative
Sitel
11.2021 - 10.2022
Call Center Representative
MCI
05.2021 - 11.2021
Associates of Science in Healthcare Administration -
Colorado Technical University
High School Diploma -
Burke County High School
First Ad Nursing Program -
SouthEastern Technical College
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