Susie Mascorro
Atlanta
Summary
Strategic leader in the management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Motorclothes Manager
High Stakes Harley Davidson
Florence
03.2021 - 05.2025
- Oversaw purchasing and inventory management for motorcycle apparel across two stores, achieving annual sales exceeding $1,000,000 per store.
- Led team of sales associates, enhancing product knowledge and customer service, resulting in 20% increase in satisfaction scores.
- Developed visual merchandising strategies to improve store appeal and boost sales conversions.
- Negotiated cost-effective deals with vendors to optimize purchasing processes.
- Monitored sales performance and KPIs to ensure retail targets were met or exceeded.
- Collaborated with marketing to promote MotorClothes through events and campaigns, increasing brand engagement.
- Coached team members to enhance job performance and customer interactions.
- Created monthly operational performance reports for senior management.
- I took on the additional responsibility of overseeing inventory management for a second store, streamlining processes, and ensuring consistent stock accuracy across both locations.
Office Manager
Sagurao Landscaping & Pools
Mesa
03.2009 - 02.2021
- Managed daily office operations, including scheduling, payroll, and vendor coordination for 25-30 employees.
- Oversaw administrative processes, streamlining workflows to enhance operational efficiency.
- Reduced office supply costs by 12% through strategic vendor negotiations and effective budgeting.
- Coordinated HR efforts for onboarding and training, ensuring compliance with company policies.
- Implemented tracking systems for inventory management, preventing shortages and overstock.
- Organized company events and meetings to boost morale and improve interdepartmental communication.
- Utilized software tools to manage financial records and generate comprehensive reports.
- Scheduled routes and daily jobs for all crews to optimize productivity.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Trevor G Browne H.S.
ArizonaSkills
- Bilingual proficiency
- Leadership skills
- Customer service excellence
- Time management strategies
- Relationship management
- Inventory control
- Merchandising expertise
- Conflict resolution
- Staff training and development
- Key performance indicators
- Customer relationship management (CRM)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Motorclothes Manager
High Stakes Harley Davidson
03.2021 - 05.2025
Office Manager
Sagurao Landscaping & Pools
03.2009 - 02.2021
High School Diploma -
Trevor G Browne H.S.
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