Suzanne Powell
Snellville
Summary
Dedicated professional with over 15 years of experience in customer service, healthcare administration, and sales. I have a knack for ensuring clients are happy and well taken care of, whether it’s managing insurance verifications or helping patients navigate billing questions. I’ve worked in fast-paced environments, where my communication skills and ability to build relationships have helped boost satisfaction and drive sales. I’m all about providing great service while keeping everything organized and compliant.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Craft Services Assistant
Entertainment Partners
03.2022 - Current
- Support large production teams with professionalism and efficiency, ensuring high-quality service delivery.
- Maintain organized work environments to facilitate smooth operations under pressure.
Front Office Supervisor / Receptionist
Resurgens Orthopedics
05.2009 - 02.2022
- Managed patient services and front desk operations, enhancing patient satisfaction through effective service delivery.
- Verified insurance eligibility and coordinated benefits, improving patient understanding of coverage.
- Developed strong relationships with clients, addressing billing questions and resolving issues promptly.
Patient Services Representative
Pickron Orthodontic Care
03.2006 - 01.2009
- Provided exceptional customer service and support in insurance verification, scheduling, and billing.
- Managed patient registration and documentation, ensuring compliance and accuracy.
Front Desk Receptionist
Ritz-Carlton Hotel
08.2002 - 07.2005
- Delivered high-level customer service in a luxury environment, managing guest check-ins and payments.
- Promoted hotel services and upsold offerings, contributing to increased revenue.
Education
Bachelor of Arts - Marketing
College of the Bahamas
Skills
- Customer Service Excellence
- Healthcare Administration
- Sales & Relationship Management
- Insurance Verification & Benefits Coordination
- Effective Communication
- Workflow & Scheduling Management
- CRM & EHR, Ortho9 Systems
- Time Management
- HIPAA Compliance
Certification
- HIPAA Compliance Training
- Customer Service Excellence Certification
Timeline
Craft Services Assistant
Entertainment Partners
03.2022 - Current
Front Office Supervisor / Receptionist
Resurgens Orthopedics
05.2009 - 02.2022
Patient Services Representative
Pickron Orthodontic Care
03.2006 - 01.2009
Front Desk Receptionist
Ritz-Carlton Hotel
08.2002 - 07.2005
Bachelor of Arts - Marketing
College of the Bahamas