Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUZZETTE PAYNE

Sandy Springs

Summary

Highly experienced Registered Medical Assistant with a proven track record of excelling in patient care management and ensuring data accuracy in diverse healthcare environments. Proficient in triage, day-to-day operations, and electronic medical records. Consistently enhances patient flow and satisfaction through strategic process improvements. Commits to supporting healthcare teams to deliver high-quality care and achieve superior patient outcomes. Efficiently triages and rooms patients, performs EKGs, and manages Epic EMR to ensure smooth patient flow. Conducts POCT testing, assists with Pap smears, and orders and schedules tests for timely diagnostics. Prioritizes clear communication of results to patients via calls and MyChart for prompt follow-up. Enhances patient care by managing schedule and ensuring precise POCT testing before physician enters the room under company guidelines. Contributes to operational workflow improvements by handling scheduling and ordering of tests. Delivers clear results through MyChart and phone communication, supporting patient understanding and satisfaction. Revolutionizes the patient experience through streamlining care processes and communication methods. Systematically manages room assignments and operations to significantly improve patient flow efficiency. Works together with team to ensure patients feel welcome and at ease during their time at the office.

Overview

27
27
years of professional experience
1
1
Certification

Work History

RMA

Wellstar Heath System
10.2024 - 03.2025

Rooming and obtaining patients vitals. Assisting with minor procedures. Doing ekgs, poct testing such as a1c, strep, flu, covid, rapid pregnancy test, ua dip test and glucose. Administering immunization and medications as ordered by physician. Assisting with patients calls such as giving test results and any other information given by physicians for patients. Scheduling appointments. Assisting with prior authorizations. Stocking rooms and cleaning rooms. Ear lavages, batch scanning and assistant with scheduling procedures at hospital.

RMA

RMA, Piedmont Rheumatology
03.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

RMA

RMA, Memorial Primary Care
06.2023 - 10.2023

RMA

RMA, Piedmont Heart Institute
01.2023 - 05.2023
  • Triage patients, rooming
  • Patients, EKG, Epic EMR
  • Drawing blood, INR test
  • Assist with Stress test

RMA

RMA, Emory Heart and Vascular
05.2022 - 12.2022
  • Triage patients, rooming patients, diagnostic procedures at the hospital
  • EMR
  • Referrals, Scanning documentation, EKG, Blood Draws, Epic Super User

RMA

RMA, Piedmont Physicians Group
03.2020 - 04.2022
  • Triage patients, rooming patients, blood draw, poct testing such as A1c check, glucose, urine dip, ear irrigation, ekg, spirometry, assist with pap smear, assisting with minor surgical procedures, remove sutures, schedule appointments, schedule diagnostic procedures at the hospital
  • Prior authorization for medications through cover my meds
  • EMR
  • Referrals, Scanning documents in patient charts
  • Scheduling home health care for patients
  • Scheduling PT or OT for patients
  • Cleaning wounds and bandaging of wounds
  • Answering phones and Scheduling appointments
  • Giving injections
  • Immunizations
  • Calling patients with results of any kind

RMA

RMA, Emory Healthcare
01.2017 - 12.2019
  • Triage patients, rooming patients, blood draw, poct testing such as A1c check, glucose, urine dip, ear irrigation, ekg, spirometry, assist with pap smear, assisting with minor surgical procedures, remove sutures, schedule appointments, schedule diagnostic procedures at the hospital
  • Prior authorization for medications through cover my meds
  • EMR
  • Referrals, Scanning documents in patient charts
  • Scheduling home health care for patients
  • Scheduling PT or OT for patients
  • Cleaning wounds and bandaging of wounds
  • Answering phones and Scheduling appointments
  • Giving injections
  • Immunizations
  • Calling patients with results of any kind

Medical Assistant

Medical Assistant, Dermatology Consultants
11.2016 - 01.2017
  • Taking patients vitals
  • Rooming patients
  • Set up for surgical procedures
  • Assist with MOH'S surgery
  • Assist doctors with minor skin surgery on patients
  • Giving injections
  • Scheduling appointments, Answering phones
  • Prior authorization for medications through cover my meds
  • E-scribing prescriptions
  • EMR
  • Calling patients with results of blood testing or procedure results

Lead medical assistant

Memorial Regional Hospital
05.2007 - 10.2016
  • Drawing blood and processing blood
  • Ordering supplies for office
  • Entering patients information into Epic
  • Super user for epic
  • Preparing referrals for patients
  • Scheduling appointments
  • Answering phones and assisting patients needs
  • Assisting with procedures in office
  • Obtaining patients vital signs and rooming patients
  • Giving injections
  • E-scribing medications
  • Immunizations
  • Training other medical assistant
  • Assisting with day in day out functions of the office
  • Team lead
  • Assisting patients with any concerns or problems they may have under the direction of my supervisor
  • Making sure our equipments was up and running with proper tags
  • Making sure the office was ready for any and all state inspections such as OSHA
  • Calling patients with results of any kind

Medical Assistant/Phleb 2

Quest Diagnostics Hollywood Washington
04.2000 - 06.2006
  • Drawing and processing blood
  • Scheduling lab appointments
  • Answering phones
  • Ordering supplies
  • Taking inventory of office supplies
  • Collection and documentation of patients information
  • Data entry
  • Billing
  • Coding
  • Filling
  • Overseeing employees under the supervision of my manager

Medical Assistant

University Heart Institute Cardiova
06.1998 - 03.1999
  • Obtaining patients vitals
  • Rooming patients
  • Answering phones
  • Scheduling appointments
  • Entering information into patients charts
  • Writing scripts for patient
  • Billing
  • Filing
  • X-rays
  • And assisting doctors with procedures
  • Ekg
  • Finger sticks for pt testing
  • Referrals
  • Assist with stress testing
  • Calling patients with results of blood test or procedures results

Education

Registered Medical Assistant - RMA EXAMINATION

American Medical Technologists
01.2017

Medical Assistant Certification - Medical Assisting

Concorde Career Institute - Miramar
Miramar, FL
10.1998

Skills

  • Performance Assessment
  • Data Entry
  • Patient Care
  • Strategic Planning
  • Data Accuracy
  • Patient Care Coordination
  • Collaboration
  • Record Maintenance
  • Patient Satisfaction
  • Care Outcomes

Certification

RMA Certified, Epic Super user certified and CMA

Timeline

RMA

Wellstar Heath System
10.2024 - 03.2025

RMA

RMA, Piedmont Rheumatology
03.2024 - 09.2024

RMA

RMA, Memorial Primary Care
06.2023 - 10.2023

RMA

RMA, Piedmont Heart Institute
01.2023 - 05.2023

RMA

RMA, Emory Heart and Vascular
05.2022 - 12.2022

RMA

RMA, Piedmont Physicians Group
03.2020 - 04.2022

RMA

RMA, Emory Healthcare
01.2017 - 12.2019

Medical Assistant

Medical Assistant, Dermatology Consultants
11.2016 - 01.2017

Lead medical assistant

Memorial Regional Hospital
05.2007 - 10.2016

Medical Assistant/Phleb 2

Quest Diagnostics Hollywood Washington
04.2000 - 06.2006

Medical Assistant

University Heart Institute Cardiova
06.1998 - 03.1999

Medical Assistant Certification - Medical Assisting

Concorde Career Institute - Miramar

Registered Medical Assistant - RMA EXAMINATION

American Medical Technologists
SUZZETTE PAYNE