Swapna Bathini

Able to resolve and communicate ongoing tickets (P1 & P2’s) with in provided SLA time and provide resolution on v-Fire tickets logged by Operations and business teams in onshore-offshore model.

• Maintain and support OneShield Policy, Claims and Billing Systems-Application Responses.
• Track and prepare daily RAG Status Report and keeping IT Support team along with operations, business team informed of issues/defects reported. Analyze issues and provide workarounds in a timely manner while reporting defects to development team in JIRA.
• Communicate with project managers as to the progress of RAG report open items and working with other Developments & Interface teams as needed.
• Monitor the daily batch jobs that includes renewal, document and payment processes etc.
• Create SQL queries & stores procedures to identify impacted policies & customers for any incidents and issues report and communicate back to operations and Business teams.
• Work with OneShield Team to fix the Cyber Product PAS defects
• Work with OneShield Development Team in the PAS Fast Follow.
• Coordinate with offshore team related daily tasks.
• Update Project Manager and other stake holders about the progress of the task.

• Investigated system errors and provided corrective action recommendations.
• Produced quality products by palletizing, packaging and assembling finished items.
• Managed user access permissions within the production environment.
• Configured application settings to optimize system performance.
• Developed and maintained production monitoring scripts.
• Provided technical support for production systems and applications.

• Responsible for Reviewing and understanding Business Requirements provided by the Business and provided required inputs from development perspective.
• Provided the scope Redesign, On-Site coordination, implementation of the project.
• Created ORACLE tables for storing the premium calculation values and user details.
• Responsible for the completion of the below mentioned tasks.

New coverage’s display on UI screens

Workflow design

Rating algorithm creation

Output development (Quote Proposals/Rating worksheets/Declarations)

Endorsement DEC Mapping

Underwriting & Renewal Conversion (BRQT) rules

Stat Generation

ILF table updates

EDW/ODS System mapping

Set Billing Options to new LOBs

• Responsible for Completing all new forms development.
• Responsible for code reviews and project documentation.
• Responsible for code retrofits in all regions.
• Involved in all business and defect status meetings.
• Prepared Unit test scripts, component test scripts, user test scripts.
• Provided the Daily status reports to onsite delivery managers & Business team.

• Gathered and analyzed information regarding warehousing, distribution and customs in relation to supply chain management.
• Reviewed test cases created by other members of the team prior to execution.
• Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
• Assisted supply chain management in meeting metrics by maintaining open lines of communication.
• Created and maintained database of common and known testing defects.
• Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.

• Developed and implemented quality assurance processes to ensure compliance with industry standards.
• Created reports detailing trends in quality assurance metrics over time.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Worked with cross-functional teams to achieve goals.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.