Swetha B
Herndon,VA
Summary
About 15+years of Professional experience in Information technology and insurance sectors as Business Analyst, Product owner with solid understanding of Business Requirement gathering, Business Process Flow, Business Process Modelling, and Quality Assurance.
Overview
15
15
years of professional experience
Work History
Sr. Business Analyst
Department of Employment Services
Washington DC
09.2022 - 09.2023
- Involved in the gap analysis for transition of legacy applications to new migration application.
- Gathering all the requirements with SME and stakeholders and providing inputs after discussing with product team if the changes to be viable.
- Preparing Business requirement documentation and others.
- Creating prototypes using visio to be able to present the business teams for better visual understanding.
- Actively participating in the complete AML of the application.
- Created requirement user stories in OPC system and taking the ownership of it.
- Involved in mapping the user stories and moving the requirements as per the business needs.
- Participating in all the scrum ceremonies and providing feedback to the technical teams.
- Creating UAT test plans and involved in the testing.
- Maintaining the incident tickets if any bugs or maintenance and work with the product team help address them immediately.
- Environment: Windows, TFS, Smartsheets, QlikSense, Quickbase
Sr. Business Analyst
State Superintendent of Education (OSSE)
Washington, DC
08.2019 - 05.2022
- Conducted meetings with the stakeholders to understand business needs and requirements.
- Worked closely with all the SME’s and business owners making sure both the teams agreement on the proposed solutions.
- Involved in discussions with data governance team to ensure and protect PII information with in the application and worked through the proposed recommendations.
- Worked on project plans for all the different applications using Project management tool smartsheets representing project timelines.
- Developed business cases, requirements, wireframe, use cases and test plans.
- Document business processes and workflows.
- Identify business and functional requirements by working with application end-users, and lead the collection, analysis, documentation, and coordination of those requirements.
- Worked on various technology products like .Net, Quickbase and Qliksense.
- Created user stories using TFS tool.
- Participated in Demo’s and User Acceptance testing.
System Analyst
Blue Cross Blue Shield Association
Washington, DC
04.2019 - 07.2019
- Participated in knowledge transfer sessions on various application and also giving reverse KT session to the client to ensure the understanding as part of onboarding sessions.
- Worked on the business requirement documentations and Functional requirement document.
- Worked in ETL environment to analyze the structure of data files in the metadata and report the issues to production support.
- Participated in QA and deployment activates.
- Worked on multiple use cases to analyze the data using SQL and proposed logs.
- Conducted various requirement walkthrough and Demo sessions to technical teams and also end client.
- Environment: Windows, Metadata Hub, MSSQL, Excel, Word.
Product Owner
Anthem Inc
Richmond, Virginia, USA
05.2018 - 03.2019
- Collaborated with Product Management on the definition of the Product Vision, Strategy and Roadmap.
- Worked closely with business partners, Product, and Solution Engineering teams to elicit requirements.
- Created epics and manage backlog for PI deliverables using Jira and agile craft tools.
- Acted as a liaison with Business partners to address questions/issues.
- Analyzed complex end user needs to determine the capabilities and maintain their priority as per needed.
- Have experience documenting business processes, operational workflows, and system functionality.
- Independently work on Admin Tool (Identity Management tool) for provisioning business workflows, policies and define business roles through Lights on tickets for legacy application.
- Determined business application requirements to address specific business needs. Worked with programming staff to ensure requirements are incorporated into system design and testing.
- Continually learned and have deep knowledge of our system, product features, and user experiences.
Business Analyst
UBS
Mclean, Virginia, USA
11.2016 - 04.2018
- Translated business requirements into system configuration specifications for the solution provided by Empowered Systems (product by Thompson Reuters) a Web based application.
- Collaborated with the Empowered team to ensure end-to end business process configurations for Business Continuity Management, Policy Management and Third Party Risk Management.
- Responsible for creating compliant, reliable and conformant risk reporting parameters.
- Customized configurations to display reports and personalized dashboards.
- Set up data access controls for Users.
- Designed and configured custom workflow templates.
- Performing end to end incident management. Working with customers, internal IT and infrastructure teams, third data providers etc throughout the service restoration process.
- Identified test scenarios and built test cases.
- Tested all configurations & workflows – system testing, functional testing and user acceptance testing.
- Active co-ordination with the Empowered Systems team for requirements management and change (request) management.
- Participated in Sprint planning, daily standup meetings, Retrospectives and sprint reviews.
- Participated in creating user manuals.
- Coordinated with the QA team to check the weekly status and report the same to the Project Manager.
- Involved in identifying and resolving critical issues and defects.
- Provided support to other team members for trouble shooting
- Developed the release checklists and prepared implementation/deployment plan.
- Liaison with Major Incident Managers to track high priority service related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues.
- Environment: Windows, Agile, JIRA, Empowered Software, Service Now
Business Analyst
Societe Generale
New York City, NY
06.2015 - 08.2016
- Involved in implementation of Service Now application and migration process of JIRA to Service Now.
- Involved in development & documentation of Software Requirements Specification (SRS) using Rational Requisite Pro.
- Acted as a liaison between technical team and business clients to accomplish application enhancement and production.
- Determined appropriate standards to resolve all business process issues.
- Provided technical support to all ITIL process owners and performed audits on process.
- Coordinated with customers to develop ITIL process strategies for design.
- Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements.
- Developed crucial functional requirement specification FRS, creating detailed use cases and process flow diagrams to support functional specifications.
- Worked closely with Business users and Subject Matter Experts SME to understand the work flow and business process.
- Created User stories for better understanding of the sales process for the Campaign Management Module.
- Created Test plans, Test documents for Campaign Management and Document work station Modules.
- Worked extensively through Agile development methodology by dividing the application into iterations
- Developed the product backlog along with product owners and Project managers.
- Participated in Sprint planning, daily standup meetings, Retrospectives and sprint reviews.
- Participated in creating user manuals.
- Coordinated with the QA team to check the weekly status and report the same to the Project Manager.
- Used SQL queries to generate reports to get particular in targeted securities values for end of the day.
- Participated in disaster recovery test on production servers.
- Familiar with change management Service Now, Jira and Itrack tools.
- Environment: Share point, Java, MS Office, SQL, Testing, Windows XP/10, Service Now, Jira, Rational Requisite Pro
Analyst
Stevens Institute of Technology
Hoboken, NJ
03.2014 - 05.2015
- Worked on SLATE, graduate admissions CRM application process which helps administrative staff in processing new intake student’s admission process.
- Responsible for daily Scrum meetings and follow up the daily task details.
Business Process Specialist
Google India Private Ltd
03.2010 - 12.2013
- Actively Identifying business needs, Gathering training Requirements, Analysing the requirements and scheduling the trainings that meet both short and long-term objectives of the various processes
- Synthesized Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications.
- Designed customized training programs based on process requirements, aligning training & development initiatives with the organizational goals
- Acted as a liaison between Process leads, policy, quality and Training Teams.
Intern
Waytosms.com
Hyderabad, India
05.2008 - 02.2009
- Designed and developed different project development documents based on SDLC methodology.
- Conducted surveys and brainstorming sessions with SMEs for requirement gathering.
- Performed extensive requirement analysis including data analysis and gap analysis.
- Assisted in creating the project templates for Use case specification.
- Closely worked with the team to understand and prepare test case scenarios, worked on internal documentation for validation and reporting.
- Installed and Configured SQL Server 2005 on development server for designing and testing.
- Environment: MS SQL Server 2005, Windows platform, Crystal Reports.
- Assisted in developing user-friendly SMS solutions for clients.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to enhance product features and functionality.
- Provided technical support to customers, resolving issues efficiently and effectively.
Education
Master of Science - Computer Science
Stevens Institute of Technology
Hoboken, NJ01-2016
B.E - Electronics & Communication Engineering
Jawaharlal Nehru Technology University
Skills
- Databases: MS SQL Server 2014/2012/2008, Tableau server, Oracle SQL, MS Access, DB2
- Reporting Tools: SQL Server Reporting Services (SSRS) 2008/2005, Microsoft Excel Reports, Tableau, Qlik Sense, Quickbase
- Operating Systems: Windows XP Professional, Windows 2003, Windows 7,MS Windows 9X, Windows 8, Linux
- Methodologies: Software Development Lifecycle, Waterfall, Agile, Iterative, Scrum methodologies, Rapid Application Development (RAD), V-Model, UML
- Requirement management Tools: MS Visio, MS Office, Rational Requisite Pro, Rational Rose, Clear quest, Quality Centre, Smart Draw, MS Paint, VBA, Access-create database, report writing, power point presentations,TFS
- Project Management tools: Smartsheet, Mercury Quality Center, Requisite Pro, MS Project 2010, MS Office 2010, Office 365, Lotus Notes, MS Outlook, JIRA 61, 62 ,Service Now, SharePoint
- IDE Tools: Microsoft Visual Studio 2010/2008/2005
- External: C, JAVA, ARENA, HTML, XML, BOOTSTRAP,PYTHON
Timeline
Sr. Business Analyst
Department of Employment Services
09.2022 - 09.2023
Sr. Business Analyst
State Superintendent of Education (OSSE)
08.2019 - 05.2022
System Analyst
Blue Cross Blue Shield Association
04.2019 - 07.2019
Product Owner
Anthem Inc
05.2018 - 03.2019
Business Analyst
UBS
11.2016 - 04.2018
Business Analyst
Societe Generale
06.2015 - 08.2016
Analyst
Stevens Institute of Technology
03.2014 - 05.2015
Business Process Specialist
Google India Private Ltd
03.2010 - 12.2013
Intern
Waytosms.com
05.2008 - 02.2009
B.E - Electronics & Communication Engineering
Jawaharlal Nehru Technology University
Master of Science - Computer Science
Stevens Institute of Technology
Awards & Recognition
- Awarded Geo-Genius as a best performer from Google., Proactively involved in analysis and testing maps and continuously selected as “Superlative” for four times in Quality Team.
- Appreciation Letter from OSSE for working on DC Report Card Application.