Sydnee Clark
Customer Service
Ellenwood
Summary
Dynamic and dependable professional with a strong background in customer service at RC's Kitchen. Proven ability to enhance guest engagement and satisfaction through active listening and attention to detail. Skilled in team leadership and time management, consistently achieving efficient service and minimizing wait times during peak hours.
Experienced with cash handling, customer service, and maintaining clean work environment. Utilizes effective communication and problem-solving to ensure customer satisfaction. Knowledge of point-of-sale systems and food safety regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Cashier
RCs Kitchen
09.2023 - Current
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Ensured prompt attention to customer needs through attentive listening skills while communicating their requests clearly to kitchen staff.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Material Handler
O'Reilly Auto Parts Distribution Center
10.2018 - 05.2024
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Performed cycle counts and inventory control to accurately track product levels.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Increased customer satisfaction by accurately and promptly processing orders.
- Maintained clean, orderly work environment free of hazards.
Food Service Worker
McDonald's
01.2015 - 03.2021
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
Order Fulfillment Associate
CEVA Logistics Inc.
09.2016 - 05.2018
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed procedures at all times for personal and team safety.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Shrink-Wrap By Hand
Education
Southwest Dekalb High School
Decatur, GA05-2019
Skills
Excellent customer service
Team building
Guest engagement
Time management
Patience and tolerance
Team leadership
Honest and dependable
Creative thinking
Verbal communication
Self motivation
Active listening
Attention to detail
Accomplishments
An Herbalife distributor
Certification
Nutrition
Timeline
Food Service Cashier
RCs Kitchen
09.2023 - Current
Nutrition
12-2022
Material Handler
O'Reilly Auto Parts Distribution Center
10.2018 - 05.2024
Order Fulfillment Associate
CEVA Logistics Inc.
09.2016 - 05.2018
Food Service Worker
McDonald's
01.2015 - 03.2021
Southwest Dekalb High School
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