Sydney Blair
Hoschton,GA
Summary
Highly motivated manager/sales associate with natural talent for leading and motivating people to achieve challenging objectives. Skilled in training and mentoring employees to develop every person to full potential. Posses strong organizational, and collaboration skills and exceptional time management. Friendly, calm demeanor, posses strong interpersonal skills, and enjoy the customer service atmosphere.
Overview
5
5
years of professional experience
Work History
Sales Associate/Guest Service Representative
Target
11.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed over 30 calls a day, as well as over 200 people a day.
Manager
The Puppy Pantry
09.2020 - 07.2021
- Trained new employees, taught them what was needed to know about merchandise in store.
- Spoke with food/merchandise representatives and decided what products to bring in.
- Dealt with all customer complaints and problems that arose.
- Increased sales as acting manager.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Managed weekly budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Personally made food/ merchandise deliveries at least 3 times a week.
Sales Associate
The Puppy Pantry
07.2018 - 08.2020
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Packed online orders for customers, and scheduled online appointments for grooming regularly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed over 30 calls a day.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05.2020
Skills
- Exceptional customer service
- Upselling
- Excellent people skills
- Stocking and replenishing
- Sales training
- Time management
- Props and scenery coordination
- Relationship building
- Cost control and budgeting
Timeline
Sales Associate/Guest Service Representative
Target
11.2021 - 10.2023
Manager
The Puppy Pantry
09.2020 - 07.2021
Sales Associate
The Puppy Pantry
07.2018 - 08.2020
High School Diploma -
Mill Creek High School
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