Sydney Krug
Kingsland
Summary
Dynamic professional with a proven track record in customer service management and cash handling accuracy, honed at The Brown Bag and other notable employers. Excelled in training and mentoring staff, enhancing customer satisfaction, and streamlining operations. Skilled in multitasking and critical thinking, adept at fostering relationships and anticipating customer needs for outstanding service delivery.
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder/Shift Lead
The Brown Bag
07.2023 - Current
- Enhance customer experience by providing exceptional service and guidance based on individual needs.
- Count and maintain cash drawer, monitor high volume of credit card transactions ensuring accuracy in transactions and preventing losses due to discrepancies.
- Efficient use of time management and communication with fellow employees to ensure all tasks are completed before the end of each shift
- Handle difficult situations calmly under pressure resolving conflicts with upset customers; responding with professional decorum in a patient, courteous and tactful manner.
- Communicate effectively both orally and in writing through daily interaction with employees at all levels as well as product representatives and supply services.
- Daily use of databases and computers for data entry and inventory management.
- Coordinate, prepare and train new hires on daily operations, ensuring all training requirements are met.
- Analyze problems to identify significant factors, gather pertinent data, recognize and recommend effective solutions to upper level management.
- Work in a physically demanding environment for long periods of time over rotating work shifts to include nights, weekends and holidays.
- Learned and follow local alcohol laws to keep restaurant compliant with regulations; including identification requirements and alcohol consumption suitability.
Guest Services/Server
Laurel Island Links
05.2022 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, collect and review personal information to ensure various programs and databases have matching information.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinate, prepare and train new hires on established polices and best practices, ensuring all training requirements are met.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and follow local alcohol laws to keep restaurant compliant with regulations; including identification requirement and alcohol consumption suitability.
- Adapt to diverse customer needs, providing personalized service that increased guest satisfaction.
- Work in a physically demanding environment for long periods of time over rotating work shifts to include nights, weekends and holidays.
Law Enforcement Intern
Georgia State Patrol
05.2023 - 07.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the Georgia State Patrol, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong daily communication abilities both orally and in writing both on the job and through written status reports to the supervisor.
- Performed with the utmost discretion and decorum in high-intensity situations; maintaining confidentiality and composure in continual volatile encounters.
- Observed troopers resolving problems in a professional and tactful maner while dealing with uncooperative and upset individuals in critical situations.
Student Office Assistant
Georgia Southern University
02.2023 - 05.2023
- Contributed to a welcoming office environment by greeting visitors, answering phone calls and directing each to the appropriate staff member/department.
- Improved communication between departments through efficient message delivery and prompt response to inquiries including receiving mail and deliveries.
- Responsible for opening and closing the center.
- Managed petty cash and maintained a cash register.
- Supported administrative staff with data entry tasks, as well as word processing functions, maintaining accurate records of each tour and/or field trip; including maintaining records, filing, photocopying and scanning.
- Performed assigned tasks independently, utilizing guidance through established manuals and policies.
Housekeeper
Sandy Feet Retreat
05.2019 - 03.2023
- Responsible for guest accomodations and all cleaning with deadlines on an as needed basis for a vacation rental property.
- Independently controlled and managed tasks adhering to established procedures.
- Made prompt decisions to resolve unique problems.
- Submitted reports to the property owner regarding the condition upon guests' departure.
- Worked within a narrow time frame with only a few hours to complete assigned tasks in a physically demanding environment.
Education
Bachelor of Science - Criminal Justice And Criminology
Georgia Southern University
Statesboro, GA07-2023
Skills
- Customer service
- Cash handling accuracy, reconciliation
- Training and mentoring
- Customer service management
- Opening and closing coordination
- Multitasking and prioritizing
- Relationship building
- Highly proficient in the use of Microsoft Office Suite, organizational computers systems and various software
- Adaptable to changing demands
- Clerical support experience with typical office equipment
Certification
- Notary Public, commission valid through November 2028
Timeline
Key Holder/Shift Lead
The Brown Bag
07.2023 - Current
Law Enforcement Intern
Georgia State Patrol
05.2023 - 07.2023
Student Office Assistant
Georgia Southern University
02.2023 - 05.2023
Guest Services/Server
Laurel Island Links
05.2022 - Current
Housekeeper
Sandy Feet Retreat
05.2019 - 03.2023
- Notary Public, commission valid through November 2028
Bachelor of Science - Criminal Justice And Criminology
Georgia Southern University
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