Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Riley

Macon

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

S And S Cafeteria
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Shift Manager

McDonald's
08.2015 - 02.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw detection, reporting and resolution of inventory shortages, cash handling concerns and theft.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Managed daily cash handling responsibilities, balancing registers and accurately reporting any discrepancies to supervisors.

Education

High School Diploma -

Jones County High School
Gray
05.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization

Timeline

Server

S And S Cafeteria
06.2021 - Current

Shift Manager

McDonald's
08.2015 - 02.2019

High School Diploma -

Jones County High School

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Sydney Riley