Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syeta Jackson

Augusta

Summary

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CSR

TTEC
AUGUSTA
08.2024 - 05.2025
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Researched required information using available resources.
  • Gathered feedback from customers regarding products and services.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Handled customer inquiries and complaints in a timely manner.
  • Adhered to company's established protocols for handling confidential data.

Computer Operator

SAIC
01.2021 - 10.2023
  • Take inbound calls in regards to password resets, equipment failure, onboarding new employees, assistance with von issues, outlook issues and all other application issues.
  • Remote

Help Desk Analyst

ABBTECH Professional Resources
Augusta
03.2020 - 12.2021
  • Top Secret Clearance

Assistant Store Manager (Lead)

Cricket Wireless
Augusta
10.2019 - 02.2020
  • Assist with scheduling employees
  • Perform observations
  • Assist new and old customers with all their needs in regards to their service plan and cell phone.
  • Open and Close store
  • Daily Deposits
  • Inventory

IT Technician

Unisys
Augusta
01.2018 - 07.2019
  • Assist users with all IT issues including VPN, Outlook, Network and local printers, applications, operating systems, internet and hardware.
  • Maintained inventory records of IT equipment and supplies.
  • Performed system backups and restores as required.
  • Provided technical support to users via telephone or remote access.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.

Technical Specialist

Apple
Augusta
04.2017 - 11.2017
  • Work with guests to fix and troubleshoot by issues with Apple devices.

Pharmacy Technician

Walgreens Pharmacy
Augusta
10.2015 - 05.2016
  • I filed and keyed prescriptions, billed insurance companies, processed claims, filled prescriptions, cashed customers out and answered any question asked by the customer or insurance company.

Customer Service Representative

T-Mobile
Augusta
10.2012 - 05.2013
  • I answered inbound calls from customers in regards to their account, cell phone, data, billing and sales needs as well as troubleshooting.

Education

High School Diploma -

BUTLER HIGH SCHOOL
Augusta, GA
05-2002

Certification - Medical Assisting

Breath of life

Skills

  • Customer service
  • Technical troubleshooting
  • Data entry
  • Product knowledge
  • Confidential data handling
  • Call management

Certification

  • HDI Certification
  • Certified Medical Assistant

Timeline

CSR

TTEC
08.2024 - 05.2025

Computer Operator

SAIC
01.2021 - 10.2023

Help Desk Analyst

ABBTECH Professional Resources
03.2020 - 12.2021

Assistant Store Manager (Lead)

Cricket Wireless
10.2019 - 02.2020

IT Technician

Unisys
01.2018 - 07.2019

Technical Specialist

Apple
04.2017 - 11.2017

Pharmacy Technician

Walgreens Pharmacy
10.2015 - 05.2016

Customer Service Representative

T-Mobile
10.2012 - 05.2013

High School Diploma -

BUTLER HIGH SCHOOL

Certification - Medical Assisting

Breath of life

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Syeta Jackson