Sylvester Sharod Allen
Atlanta
Summary
Professional with over 10 years experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet and committed to superior service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. An effective team member who is comfortable with leading, collaborating and training.
Overview
20
20
years of professional experience
Work History
Bus Operator/ Rail Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
08.2024 - Current
- Operated buses safely, adhering to all traffic laws and regulations.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Monitored train systems and responded to alerts during operations.
- Mitigated potential conflicts with passengers by employing effective communication and conflict resolution techniques when necessary.
- Demonstrated adaptability in responding to changes in scheduling or routing, applying problem-solving skills to find optimal solutions while maintaining service quality.
Owner/Operator Truck Driver
Allen Transportation & Logistics USA
08.2020 - 06.2024
- Delivered goods efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Maintained accurate logs of driving hours and vehicle maintenance for compliance with regulatory standards.
- Implemented safety protocols to minimize risks and enhance operational efficiency during transportation processes.
- Trained new drivers on company procedures, safety regulations, and best practices for route management.
- Optimized delivery schedules through strategic route planning to reduce fuel consumption and improve delivery times.
- Monitored vehicle performance and conducted routine inspections to ensure reliability and compliance with safety standards.
- Developed positive relationships with clients to foster trust and encourage repeat business opportunities.
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Dropped and hooked trailers and changed configuration of equipment.
Campus Supervisor, Football, Basketball, Baseball coach
Towers High School
08.2015 - 08.2019
- Supervised daily campus activities, ensuring safety and adherence to school policies.
- Monitored student behavior, responding effectively to conflicts and promoting positive interactions.
- Collaborated with faculty to implement programs enhancing student engagement and retention.
- Conducted regular inspections of campus facilities, addressing maintenance needs promptly.
- Trained new staff on safety procedures and emergency response protocols.
- Developed and maintained relationships with students, fostering a supportive environment.
- Implemented strategies for improving campus security measures based on observed trends in behavior.
- Assisted in the development of comprehensive crisis management plans for various potential scenarios at the campus.
- Collaborated with teachers and administrators to develop safety protocols for various campus events.
- Participated in weekly meetings with administration staff to discuss any security concerns, providing input on potential solutions.
- Developed and implemented practice plans to enhance player performance and teamwork.
- Mentored players in skill development, fostering a culture of continuous improvement.
- Analyzed game footage to identify areas for strategic adjustments and player growth.
- Coordinated team logistics, ensuring effective communication and resource allocation.
- Organized community outreach programs to promote youth engagement in baseball activities.
- Created a positive team environment, fostering strong relationships among players and coaching staff.
Personnel Specialist
United States Navy
09.2005 - 09.2010
- Managed personnel records and maintained compliance with naval regulations and procedures.
- Developed training programs to enhance staff competencies and operational effectiveness.
- Coordinated recruitment efforts, ensuring alignment with mission requirements and diversity initiatives.
- Analyzed employee performance data to identify trends and inform strategic workforce planning.
- Implemented process improvements in onboarding procedures, reducing time-to-hire significantly.
- Provided mentorship to junior personnel, fostering professional development and enhancing team performance.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Shared responsibility with supervisor for updates, troubleshooting, and maintenance of HRIS software system.
- Cross-trained to cover other personnel staff duties to facilitate office management.
Dean of Students
Jonesboro Middle School
08.2019 - 2020
- Developed and implemented student discipline policies, ensuring fair and consistent enforcement.
- Coordinated communication between faculty, parents, and students to address concerns effectively.
- Oversaw student support programs, enhancing accessibility to counseling and mentorship services.
- Led initiatives promoting a positive school culture, fostering inclusivity and respect among students.
- Mentored staff in conflict resolution techniques to improve student interactions and outcomes.
- Analyzed student performance data to identify trends and drive strategic interventions for improvement.
- Oversaw disciplinary processes with fairness and consistency while adhering to institutional policies.
- Promoted a positive campus culture by fostering collaboration among faculty, staff, and students.
Education
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United States Navy
Bachelor of Science - Managerial Sciences
Georgia State University
Atlanta, GA05.2005
Associate of Applied Science - Automotive Technology
Lawson State Community College
Birmingham, AL05.2002
Skills
- Highly Dependable
- Fast Leaner
- Attention to detail
- Very adaptable
- Team player
- Emphasis on Safety
Timeline
Bus Operator/ Rail Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
08.2024 - Current
Owner/Operator Truck Driver
Allen Transportation & Logistics USA
08.2020 - 06.2024
Dean of Students
Jonesboro Middle School
08.2019 - 2020
Campus Supervisor, Football, Basketball, Baseball coach
Towers High School
08.2015 - 08.2019
Personnel Specialist
United States Navy
09.2005 - 09.2010
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United States Navy
Bachelor of Science - Managerial Sciences
Georgia State University
Associate of Applied Science - Automotive Technology
Lawson State Community College