Sylvia Hollen
Macon
Summary
Dynamic and results-oriented Licensed Insurance Agent with a proven track record at GEICO, Government Employees Insurance. Excelled in utilizing CRM software to enhance client relationships and mastered policy knowledge to deliver customized insurance solutions. Demonstrated exceptional service excellence and professionalism, significantly improving customer engagement and satisfaction.
Developed expertise in client relationship management within customer-focused environment. Skilled in analyzing client needs and delivering customized solutions. Seeking to transition into new field where these abilities can drive success and foster growth.
Overview
19
19
years of professional experience
Work History
Insurance Agent
GEICO, Government Employees Insurance
11.2005 - Current
- Utilized CRM software to manage client relationships.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Education
High School Diploma -
Ernest Saloom Academy
Macon, GA 05-1994
Skills
- Service Excellence
- Licensed insurance agent
- Professionalism and ethics
- Auto insurance
- CRM software
- Policy adjustment
- Critical thinking
- Policy Knowledge
- Accurate Data Entry
- Customer complaint resolution
- Customer engagement
Timeline
Insurance Agent
GEICO, Government Employees Insurance
11.2005 - Current
High School Diploma -
Ernest Saloom Academy
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