Sylvia Hollen
Macon
Summary
Seasoned Insurance Agent with a robust history at GEICO, showcasing expertise in CRM software and exceptional customer service. Spearheaded the Glass Claims Internet Unit, significantly enhancing online claim efficiency, and achieved Silver Tier in the Chairman's Club for outstanding client support. Licensed in multiple states, I excel in client retention and policy adjustment, demonstrating a proven track record of innovation and excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO, Government Employees Insurance
11.2005 - 02.2025
- From 2005 through 2011 worked as a Glass Claims agent actively helping customers throughout the entire United States
- Was one of the first 5 agents to participate in the creation of the Glass Claims Internet Unit being nominated for a 2007 Corporate Quality Award for my work as a part of team for streamlining the online glass claims process making it easy for policyholders to file online claims
- In 2011 successfully passed the Georgia Insurance Licensing Exam and started my transition to being an active phone service agent assisting customers throughout the Midwest and Southeast regions
- Obtained a Silver Tier in the Chairman's Club due to my high levels of performance as a phone service insurance agent responsible for helping policyholders with counseling them in all aspects of their coverage and making changes to meet their needs in 2013
- Transitioned to the Internet Service Team in 2017 where I currently hold multiple non-resident licenses allowing me to work with customers in multiple states through CRM to actively chat with and answer customers via email
- During my tenure I have participated in multiple pilot testings for new systems before their rollout to ensure a smooth transition when put into use
Education
High School Diploma -
Ernest Saloom Academy
Macon, GA 05-1994
Skills
- Customer service
- CRM software
- Compliance regulations
- Communication skills
- Problem solving
- Conflict resolution
- Customer follow-up
- Auto insurance
- Policy adjustment
- Client retention
- Licensed insurance agent
Skills
- Service Excellence
Certification
- Licensed insurance agent in the state of Georgia from 11/8/2011 through the current date = license expires 10/31/2026
Timeline
Insurance Agent
GEICO, Government Employees Insurance
11.2005 - 02.2025
High School Diploma -
Ernest Saloom Academy
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