Symphony Grier
Griffin
Summary
Experienced Medical Customer Service Representative with background in handling high-volume patient inquiries, scheduling appointments and managing patient records. Strong communication skills and empathetic understanding of patient needs demonstrated through previous roles. Proven ability to improve efficiency in customer service operations and contribute to team success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Medical Customer Service Representative
Aubrey Thrasher
Atlanta
11.2023 - 03.2026
- Assisted customers by answering questions and resolving issues professionally.
- Maintained accurate records and documentation while ensuring attention to detail.
- Navigated multiple computer systems and websites to research and process information.
- Met daily productivity and performance goals in a fast-paced environment.
- Communicated effectively with customers and internal departments.
- Reviewed account information to identify and resolve discrepancies.
- Followed established procedures and guidelines to complete tasks accurately.
- Prioritized workload and delegated issues to appropriate teams when necessary.
Customer Service Representative
Shoqwick
Cincinnati
04.2020 - 12.2023
- Conferred with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints
- Decreased customer complaints by 15% over the previous year by spearheading a new companywide SOP for merchandise handling and returns
- Introduced customers to VIP membership program, informing them of the annual average savings and other benefits recognized by members
- Directed requests and unsolved issues to appropriate departments
Education
Associate of Science - Radiology
Southern Crescent Technical College
Griffin, GA 05.2025 - 06.2026
Griffin High School
Griffin, GASkills
- Patient Record Management
- Insurance Verification
- Prior Authorization Support
- Billing Support
- Claim Resolution
- Account Analysis
- Customer Service
- Problem Resolution
- Attention to Detail
- Time Management
- Microsoft Office Suite
- Multitasking
- Team Collaboration
- Productivity Goal Achievement
- Written & Verbal Communication
Timeline
Associate of Science - Radiology
Southern Crescent Technical College
05.2025 - 06.2026
Medical Customer Service Representative
Aubrey Thrasher
11.2023 - 03.2026
Customer Service Representative
Shoqwick
04.2020 - 12.2023
Griffin High School