Synthia Jackson Finney
Bloomingdale
Summary
Achieved certification through NHA for Certified Electronic Health Records (CEHR).
Achieved certification in medical coding and billing through AMCA, demonstrating expertise in healthcare documentation.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Risk Adjustment specialist
Humana
10.2018 - Current
- Retrieve records according to risk adjustments and hedis guidelines, call schedule appointments to go onsite and retrieve medical records
Risk Adjustment Specialist
Change Healthcare
03.2013 - 10.2018
- Retrieve medical records according to risk adjustments and hedis guidelines
Instructor: Phlebotomy
ROSE TRAINING INSTITUTE
01.2009 - 01.2013
- Instruct and trained students the proper procedures for being a phlebotomist
- Clinical hours
- Blood draws and finger sticks Certification
Sales Associate
UNITED AMERICAN INSURANCE
01.2003 - 01.2007
- Write health and life insurance on customers and small business
- Obtained medical history
- Explained the terms of the policy and rate
Lab Supervisor/LPN
AUGUSTA LAB
01.1996 - 01.2003
- Hired and trained all new employees
- Get new drug screen contracts from small business
- Collect Drug screen
- Collect DNA and hair Samples
- Do Clinical trials for the pharmaceutical company
- Collect early AM draws for the nursing homes
- Travel to satellite office and drop off specimens
- Prepared specimens for shipment
Education
Graduate Certificate - Medical Coding And Billing
MedCerts
Only, TN10.2024
College Degree - CRC
Ozark
Remote08.2020
Technical - Lpn
Swainsboro technical college
Swainsboro, GA07.1988
Skills
- Coordinated scheduling, patient records management, and insurance verification to support efficient office functionality
- Performed various types of injections, maintaining compliance with medical standards and best practices
- Administered blood draws with precision, adhering to safety protocols and patient comfort standards
- Achieved successful execution of clinical trials by streamlining processes and enhancing participant recruitment strategies Delivered comprehensive reports that informed decision-making and improved trial outcomes Drove compliance with regulatory requirements, resulting in high-quality data collection
- Developed and maintained relationships with clients to enhance customer satisfaction and retention in insurance services
- Executed tasks using a range of computer technologies, ensuring effective data management and communication
- Reviewed and updated patient records using ICD-10 codes to support efficient healthcare operations and reporting
- Reviewed and assigned appropriate CPT codes to medical procedures, enhancing documentation accuracy and operational efficiency
- Monitored patient conditions and collaborated with healthcare teams to optimize care delivery
- Oversaw appointment scheduling processes, ensuring timely and accurate management of patient bookings and provider availability
- Reviewed and updated patient diagnoses using ICD-9 codes to support efficient healthcare operations
- Executed comprehensive medical billing tasks, including coding, invoicing, and follow-up on outstanding claims
- Achieved successful project delivery by managing cross-functional teams effectively Drove project timelines and budget adherence through strategic oversight Enhanced team productivity and project quality through proactive leadership and support
- Reviewed and analyzed patient records to assign appropriate codes for diagnoses and procedures, enhancing data accuracy and reporting
- Achieved high standards of accuracy in medical records management, enhancing patient care quality Improved documentation processes, resulting in faster access to patient information Facilitated effective communication among healthcare providers through organized record systems
- Analyzed data from clinical research studies to support evidence-based medical practices
- Maintained laboratory equipment and ensured compliance with safety protocols during experiments
- Analyzed market trends and consumer behavior to inform product development and positioning
- Collaborated with medical staff to streamline processes and improve overall hospital efficiency
- Assessed and categorized incoming requests to streamline workflow and enhance response times
Certification
- Medcerts 2024
- Mcbc-acma
- Cehr-nha
Assessments
- Data entry: Accuracy — Proficient
- November 2019
- Entering data quickly and accurately
- Full results: Proficient
- Customer focus & orientation — Highly Proficient
- March 2020
- Responding to customer situations with sensitivity.
- Full results: Highly Proficient
- Basic computer skills — Familiar
- October 2020
- Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- Full results: Familiar
- Attention to detail — Completed
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Completed
- Medical billing — Proficient
- Understanding the procedures and forms used for medical billing.
- Work style: Reliability — Highly Proficient
- Tendency to be dependable and come to work
- Customer service — Completed
- January 2021
- Identifying and resolving common customer issues
- Call center customer service — Completed
- Applying customer service skills in a call center setting
- Written communication — Completed
- Best practices for writing, including grammar, style, clarity, and brevity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Risk Adjustment specialist
Humana
10.2018 - Current
Risk Adjustment Specialist
Change Healthcare
03.2013 - 10.2018
Instructor: Phlebotomy
ROSE TRAINING INSTITUTE
01.2009 - 01.2013
Sales Associate
UNITED AMERICAN INSURANCE
01.2003 - 01.2007
Lab Supervisor/LPN
AUGUSTA LAB
01.1996 - 01.2003
College Degree - CRC
Ozark
Graduate Certificate - Medical Coding And Billing
MedCerts
Technical - Lpn
Swainsboro technical college