Tanisha Thomas
Atlanta
Summary
Detail-oriented professional with extensive experience in customer service roles. Skilled in conflict resolution and effective communication, contributing to team success and high customer satisfaction rates. Ready to drive improvements in service delivery.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Representative
Dollar General Distribution Center
McDonough
2023.09 - 2025.11
- Assisted customers with product inquiries and service-related questions.
- Processed customer orders and managed account updates efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of company policies and procedures for accurate information sharing.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Shipping and Receiving Clerk
John Deere
Milwaukee
2021.10 - 2023.08
- Maintained accurate shipping and receiving records in the database.
- Collaborated with team members to improve shipping workflows and efficiency.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Processed incoming shipments and verified product quantities against packing slips.
Customer Support Specialist
SpartanNash
Omaha
2018.05 - 2023.07
- Prepared daily activity reports summarizing activities related to customer support requests.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained positive working relationship with fellow staff and management.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Trained new staff on customer engagement strategies and tools.
Education
Seminole High School
Sanford, FLSkills
- Conflict resolution
- Workflow optimization
- Problem solving
- Record keeping
- Quality assurance
- Staff training
- Effective communication
- Time management
- Attention to detail
- Strong teamwork
Timeline
Customer Service Representative
Dollar General Distribution Center
2023.09 - 2025.11
Shipping and Receiving Clerk
John Deere
2021.10 - 2023.08
Customer Support Specialist
SpartanNash
2018.05 - 2023.07
Seminole High School