Tabatha McGhee
Columbus
Summary
Dynamic and versatile professional with a strong background in Information Technology, Sales & Customer Service, and Healthcare support. Skilled in troubleshooting technical issues, delivering high‑quality customer experiences, and supporting clinical and administrative workflows. Known for clear communication, problem‑solving, and the ability to adapt quickly in fast‑paced environments. Brings 9+ years of experience across remote customer support, medical office operations, and technology-driven service roles, with a commitment to accuracy, efficiency, and exceptional service.
Overview
8
8
years of professional experience
Work History
Outbound Banker
Regions Bank
Pensacola, FL
06.2022 - 01.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Built repeat customer relationships through strong communication and follow-up.
- Educated customers on features and benefits of banking products and services.
Unemployment Claims Specialist
Vdart
Columbus, GA
10.2021 - 06.2022
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Customer Service Associate
Blue Cross And Blue Shield
Midland, GA
10.2019 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Sales Agent
Cox Communications
Columbus, GA
11.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Assisted 50+ customers daily, identifying needs and recommending products that increased average transaction value.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Collections
Tsys
Columbus, GA
12.2017 - 07.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Customer Support Specialist
Fiserv
Columbus
02.2024 - 01.2026
- Provided accurate and timely responses to customer inquiries through multiple communication channels.
- identifying high‑value prospects and converting interest into action.
- Documented customer interactions in CRM system, ensuring information accuracy for future reference.
- Collaborated with cross-functional teams to enhance service offerings and improve customer satisfaction.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2016
Skills
- Up-Selling
- Technical Support
- Product knowledge
- Call Center Operation
- Clerical Support
- Goal-driven performance
- Empathy and patience
- Documentation accuracy
- HIPAA‑compliant communication
- Medical terminology proficiency
Timeline
Customer Support Specialist
Fiserv
02.2024 - 01.2026
Outbound Banker
Regions Bank
06.2022 - 01.2024
Unemployment Claims Specialist
Vdart
10.2021 - 06.2022
Customer Sales Agent
Cox Communications
11.2020 - 08.2021
Customer Service Associate
Blue Cross And Blue Shield
10.2019 - 10.2021
Collections
Tsys
12.2017 - 07.2019
High School Diploma -
Kendrick High School