Tabatha Smith
Covington
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Group Leader
USPS
Atlanta
08.2004 - Current
- Trained and mentored new employees on postal procedures and safety
- Used hand trucks and forklifts to unload, load and transport items.
Food Delivery Driver
GrubHub Holdings Inc.
Chicago
04.2020 - 07.2021
- Delivered food orders efficiently to various locations within designated timeframes.
- Communicated with customers to confirm order details and address inquiries.
- Maintained cleanliness and organization of delivery vehicle at all times.
- Collaborated with restaurant staff to ensure timely order preparation and pickup.
- Reported delivery issues or customer feedback promptly to management team.
- Adhered to safety protocols while driving in diverse weather conditions.
- Ensured that the correct order was delivered to the customer.
- Provided excellent customer service throughout the delivery process.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Delivered fresh food to customers across local area.
- Followed all safety protocols while driving.
- Navigated local streets and highways with ease using GPS system.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Maintained cleanliness of vehicle interior and exterior.
- Maintained positive relationships with customers to promote further business opportunities.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Documented time of delivery to record completion of order.
- Loaded and unloaded delivery vehicles with food.
- Collected tips from customers through hands-free electronic methods.
- Recorded accurate mileage log information during each shift.
Education
Health Information Technology
DeVry University
01.2019 - 12.2021
Greensboro High School
Greensboro , GASkills
- Team leadership
- Operations management
- Employee training
- Safety compliance
- Route optimization
- Customer service
- Time management
- Cash handling
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Health and safety procedures
- Issue resolution
- Relationship building
- Complaint handling
- Verbal and written communication
- Safety procedures
- Active listening
- Order fulfillment
- Decision-making
- Good communication
- Loading and unloading
- Punctual and reliable
- Multitasking Abilities
- Documentation
- Written communication
Certification
- Medical Billing and Coding Certificate
Timeline
Food Delivery Driver
GrubHub Holdings Inc.
04.2020 - 07.2021
Health Information Technology
DeVry University
01.2019 - 12.2021
Group Leader
USPS
08.2004 - Current
Greensboro High School
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