Tabitha Feeman
Austell
Summary
High-energy customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
16
16
years of professional experience
Work History
Cashier
Food Depot Supermarket
10.2023 - Current
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customers' questions and provided information on store procedures or policies.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Customer Service Representative
B & F Distribution
Atlanta
05.2014 - 01.2023
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated data with order specifics and customer details, preferences and billing information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Customer Service Representative
Daymark
Atlanta
04.2010 - 05.2014
- Adjusted bills to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Updated databases with new and modified customer data.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Education
GED -
Douglas County High School
Douglasville, GA09-1987
Skills
- Customer Assistance
- Payment Processing
- Cash Handling
- Product Recommendations
Timeline
Cashier
Food Depot Supermarket
10.2023 - Current
Customer Service Representative
B & F Distribution
05.2014 - 01.2023
Customer Service Representative
Daymark
04.2010 - 05.2014
GED -
Douglas County High School