Tabitha Hooks
Douglasville,GA
Summary
Self-Motivated Senior Operations Specialist with a knack for resolving complex problems and improving the productivity of organizations. Experienced in managing all aspects of company work, including assessments and assignments. Adaptable, versatile and able to consistently surpass productivity and accuracy goals. Looking to take these skills to the next opportunity to learn and grow.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Operations Specialist
COX COMMUNICATIONS
01.2016 - Current
- Responsible for team of 8, reporting to Store Manager.
- Trained, mentored and motivated employees to maximize team productivity.
- Adhered to company's standards and procedures and coached team to these standards.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Performed daily coaching's and sales assists to continue to drive growth in key performance areas, such as PSU sales and Revenue attainment
- Assisted throughout the market whenever needed to maintain standards and flow
- Coach the team through organic service additions
- Assisted with inventory control with cycle counting.
- Opened, shelved and merchandised new product in visually appealing and organized displays for optimal sales promotions.
- Opened/closed the retail locations securely adhering to the company protocol for cash handling procedures.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Increased sales revenue by developing and implementing strategic plans for the sales department.
Retail SOLUTIONS SPECIALIST
COX COMMUNICATIONS
11.2009 - 01.2016
- Worked in exceeding established sales goals and overcoming objectives by matching customer needs with the right products and services.
- Performed personal sales and self-marketing in order to grow the business through individual sales targets and organic growth.
- Develop and maintain relationships with potential and existing customers by exhibiting best-in-class customer service skills.
- Built cross functional relationships to assist in quick customer resolution as well as ensuring market performance
- Aid customers in completing purchases and resolving issues.
- Peer coaching of team members, building sales and retention skills.
- Designated MOD in absence of store leaders
Inbound Call Center Sales Representative
Cox Communications
01.2008 - 11.2009
- Serving as the front-line representative of the Cox brand.
- Drive sales for all Cox Residential services and product lines to maximize sales.
- Ensuring customer satisfaction through execution of the company sales strategies and offerings
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Applied good listening skills to determine customer preferences and financial limits.
- Set up new accounts and listed personal and payment information in system.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Customer Service Associate
GEICO
10.1998 - 12.2007
- Properly handle customer inquiries, explain insurance coverage and update policies.
- Licensed insurance professional: multiple state requirements and regulations.
- Efficiently handle policy needs and ensure that every customer interaction is a positive on.
- Deescalate situations that may arise concerning coverage or state changes
- Assist policyholders in understanding the coverage they have or need.
- Receive coaching and feedback daily.
Education
Some College (No Degree) - Customer Service Certification
Middle Georgia Technical College
Warner Robins, GABachelor of Science - Business Administration
Middle Georgia State College
Warner Robins, GASkills
- Business Administration
- Call center
- Cash Handling
- Coaching
- Conflict Resolution
- Customer satisfaction
- Customer service skills
- Policies
Accomplishments
Homelife Heroes Q3 Award
Certification
Courageous Conversations
Benchstrength Certified
Skills
- Reporting
- Sales
References:
Available upon request
Timeline
Senior Sales Operations Specialist
COX COMMUNICATIONS
01.2016 - Current
Retail SOLUTIONS SPECIALIST
COX COMMUNICATIONS
11.2009 - 01.2016
Inbound Call Center Sales Representative
Cox Communications
01.2008 - 11.2009
Customer Service Associate
GEICO
10.1998 - 12.2007
Some College (No Degree) - Customer Service Certification
Middle Georgia Technical College
Bachelor of Science - Business Administration
Middle Georgia State College
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Taryn Perry-CalderonTaryn Perry-Calderon
Sales Solutions Specialist at Cox CommunicationsSales Solutions Specialist at Cox Communications