TABITHA RODRIQUES
Decatur
Summary
Highly motivated healthcare professional with 12+ years of experience in hospital and administrative settings. Skilled in insurance processes, patient coordination, and business tax support. Known for strong communication, organization, and delivering excellent customer service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Mail Carrier / Customer Service
USPS
Jonesboro, GA
02.2026 - Current
- - Deliver mail and packages while providing direct customer service
- - Handle transactions, resolve customer concerns, and ensure accurate deliveries
Contact Center Representative
IRS
Chamblee, GA
05.2023 - 12.2025
- - Assisted taxpayers and professionals with business tax inquiries and compliance
- - Researched records, resolved issues, and explained tax liabilities and regulations
- - Conducted detailed interviews and provided tailored solutions
Utilization Review Denials Specialist
Emory University Hospital
Atlanta, GA
04.2022 - 12.2022
- - Managed insurance denials, appeals, and reimbursement processes
- - Verified insurance and coordinated with medical staff
- - Conducted cost-benefit analyses and monitored treatment plans
Utilization Review Denials Specialist
AdventHealth
Tampa, FL
06.2020 - 02.2022
- - Reviewed claims, appealed denials, and ensured reimbursement accuracy
- - Collaborated with clinical teams and insurance providers
Medical Scheduler
Lifepath Hospice
Tampa, FL
06.2015 - 10.2016
- - Scheduled appointments and maintained records
- - Collected patient history and supported care coordination
ER Registration / Insurance Verifier
HCA & Tampa General Hospital
Tampa, FL
01.2010 - 01.2016
- - Registered patients, verified insurance, and maintained records
- - Processed billing, payments, and claims
Education
Associate of Science - Medical Billing & Coding
Florida Career College
Associate of Science - Healthcare Management
Ultimate Medical Academy
01-2021
Skills
- Healthcare Administration
- Insurance Verification & Billing
- HIPAA Compliance
- EHR/EMR Systems
- Medical Terminology
- Payroll & Accounting
- Customer Service
- Data Entry
- Microsoft Office
- Scheduling
ADDITIONAL STRENGTHS
- - Strong attention to detail and confidentiality
- - Experienced in fast-paced environments
- - Effective communicator
Timeline
Mail Carrier / Customer Service
USPS
02.2026 - Current
Contact Center Representative
IRS
05.2023 - 12.2025
Utilization Review Denials Specialist
Emory University Hospital
04.2022 - 12.2022
Utilization Review Denials Specialist
AdventHealth
06.2020 - 02.2022
Medical Scheduler
Lifepath Hospice
06.2015 - 10.2016
ER Registration / Insurance Verifier
HCA & Tampa General Hospital
01.2010 - 01.2016
Associate of Science - Healthcare Management
Ultimate Medical Academy
Associate of Science - Medical Billing & Coding
Florida Career College