TABITHA SANDERS
Cochran
Summary
Customer service professional dedicated to enhancing customer satisfaction through effective problem resolution and streamlined workflows. Proven ability to manage high-volume calls and maintain accurate records, contributing to operational efficiency. Known for building positive relationships and delivering quality service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Roll off Dispatcher /Lead CSR
Ryland Environmental
Kathleen
05.2025 - Current
- Coordinated daily schedules for waste collection and environmental services, optimizing routes to enhance service efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints promptly and efficiently, improving customer satisfaction and retention.
- Maintained accurate records of service requests and completed jobs.
- Managed daily office operations, ensuring streamlined workflow and effective communication among team members.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls and responded to emails.
Special Education Paraprofessional
Huntington Middle School
Warner Robins
08.2023 - 05.2025
- Supported students by implementing personalized accommodations and providing tailored assistance during educational assessments.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Provided emotional support during challenging times, helping students navigate crisis situations effectively.
- Communicated affirmatively to foster positive attitudes and build trust with students.
- Maintained attendance records and documented class activity.
Office Manager
Sanders Service Center
Cochran
09.2020 - 08.2023
- Managed payments processing, invoicing, and collections to ensure timely financial operations
- Processed and sent invoices, adjustments, and credit memos to enhance customer account accuracy
- Verified prices and computed totals to complete accurate invoices.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Created highly organized filing system for account documents resulting in increased efficiency
- Managed a multi-line telephone system to ensure efficient call routing and customer inquiries.
- Provided customer service to guests, maintaining composure in stressful situations to ensure high satisfaction
Administrative Assistant /Court Clerk
Cochran
Cochran
02.2021 - 02.2022
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations
- Responded to face-to-face and telephone inquiries regarding warrants, citations, and court procedures, ensuring accurate and timely information delivery
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete
- Processed billing and payments for fines, bonds, bail, and court fees as court cashier, accurately recording payment details and tracking missed deadlines or delinquencies
- Wrote error-free and professional correspondence on behalf of court system
- Retrieved, sorted, copied, and filed all documents and paperwork
- Strictly adhered to confidentiality dictations to safeguard information
- Completed GCIC training to enhance knowledge of criminal justice information systems.
- Maintained electronic databases and physical files
- Collected criminal records and evidence to organize case information for judge and officers
- Updated and maintained account records in Courtware & Rims to adequately track current revenue and stay on top of communications
- Contacted clinical professionals to compile history documents.
Window Clerk
United States Postal Service, Rentz
10.2015 - 02.2021
- Resolved customer complaints and processed credits for returned merchandise, enhancing customer satisfaction
- Engaged customers and built connections using positive, upbeat attitude
- Increased sales of target items through effective upselling and strong communication skills
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Boosted team success by working well with all members and cross- training in different positions and departments
- Stayed on top of policy changes and promotions to better serve customers with current information
- Assisted management in addressing customer concerns with proactive retail solutions
- Managed daily tasks and identified opportunities to support business targets
- Reviewed activities regularly to identify opportunities for improvement
- Received deliveries, scanned packages and input volume data in internal database
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Maintained business records by updating customer information.
Education
GED -
Oconee Fall Line Technical College
06-2015
Skills
- Dispatch coordination
- Logistics tracking
- Billing and invoicing
- Credit card payment processing
- Payment collection
- Cash management
- Data entry
- Scheduling and calendar
- Microsoft Office
- Organization
- Compliance knowledge
- Management
- Critical thinking
- Proofreading
- Docket preparation
- Legal documents
- Customer assistance
Certification
Certificate of Appointment of Notary Public
State Of Georgia Pharmacy Technician License
State Of Georgia Pharmacy Technician License
Timeline
Roll off Dispatcher /Lead CSR
Ryland Environmental
05.2025 - Current
Special Education Paraprofessional
Huntington Middle School
08.2023 - 05.2025
Administrative Assistant /Court Clerk
Cochran
02.2021 - 02.2022
Office Manager
Sanders Service Center
09.2020 - 08.2023
Window Clerk
United States Postal Service, Rentz
10.2015 - 02.2021
GED -
Oconee Fall Line Technical College