TACOYA FIELDS
Hinesville
Summary
Licensed multi-state Property & Casualty Claims Adjuster with formal training in claims handling, coverage evaluation, policy interpretation, and documentation standards. Brings 15+ years of experience in customer service, investigation, compliance, and conflict resolution. Known for accuracy, professionalism, and clear communication skills. Actively training in Xactimate estimating software.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Salon Owner / Operator
The Vanity
Hinesville, GA
01.2019 - Current
- Conducted structured client intake and fact-finding to resolve disputes professionally
- Maintained bookkeeping, accurate business documentation and confidential client information in a regulated environment
- Ensured compliance with state regulations and ethical practices
Guest Services Learning Specialist
Sea Island Resort
Sea Island, GA
01.2018 - 01.2019
- Developed and implemented standardized training manuals for five-star resort serving staff
- Ensured consistency in service standards, procedures and guest experience
- Investigated guest complaints and documented findings clearly and accurately
- Coordinated resolutions across departments in high-pressure situations
Lead Server Trainer
Smokey Bones Bar & Grill
Lithonia, GA
01.2014 - 01.2017
- Trained employees on procedures, restaurant standards, and customer service expectations
Education
Master Cosmetologist - undefined
Georgia Career Institute
Conyers, GASkills
- Xactimate (Actively Training)
- Microsoft Office
- Digital Documentation
- Claims File Organization
- Claims Investigation
- Coverage Determination
- Policy Interpretation
- Loss Documentation
- Customer Communication
- Regulatory Compliance
- Ethical Claims Handling
- Time Management
Certification
Georgia Resident Adjuster License #3871329 (Exp. 05/31/2028), Kentucky Independent Adjuster License #DOI-1448734 (Exp. 05/31/2028), Louisiana Claim Adjuster License #1262473 (Exp. 05/31/2027), South Carolina Adjuster License #22118362 (Exp. 08/31/2027), Texas Adjuster License #3460136 (Exp. 05/31/2028)
CLAIMS EDUCATION
Georgia Claims Adjuster Pre-Licensing Course (40 Hours) — 1st Source Adjuster, 2026
State Farm Auto Certification —2026
Timeline
Salon Owner / Operator
The Vanity
01.2019 - Current
Guest Services Learning Specialist
Sea Island Resort
01.2018 - 01.2019
Lead Server Trainer
Smokey Bones Bar & Grill
01.2014 - 01.2017
Master Cosmetologist - undefined
Georgia Career Institute