Tadiesha Allen
Atlanta
Summary
Knowledgeable Communications Specialist with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
2025
2025
years of professional experience
Work History
Call Center Representative
Beautiful Smiles Dentistry And Orthodontics
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dental Receptionist
Taylor Made Dental Care
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Customer Care Representative
VXI Global Solutions LLC
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Certificate - Dental Assisting
Everest College
Atlanta, GA07.2015
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
Timeline
Customer Care Representative
VXI Global Solutions LLC
04.2024 - Current
Call Center Representative
Beautiful Smiles Dentistry And Orthodontics
Dental Receptionist
Taylor Made Dental Care
Certificate - Dental Assisting
Everest College
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