Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taebrinna Nash

Columbus

Summary

Dynamic and compassionate healthcare professional with a diverse background, including vital roles at St Mary’s Hospital and high-volume call centers like Continuum. Excelled in patient care, vital signs monitoring, and delivering exceptional customer support. Proven ability to manage multiple tasks efficiently, ensuring patient satisfaction and compliance with HIPAA. Skilled in problem-solving and compassionate communication, enhancing patient relationships and outcomes.

Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Desired Position role.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

2025
2025
years of professional experience

Work History

CNA

St Mary’s Hospital

Call Center Representative

BuySeasons

Call Center Representative

Continuum
05.2022 - 02.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Associate Degree In Nursing -

Herzing University
Atlanta, GA
05.2025

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Attention to detail
  • Bathing assistance
  • Basic life support
  • Compassionate communication
  • Emotional support
  • Emergency response
  • Clinical documentation
  • Medication administration
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Medical terminology
  • Patient relationship building
  • Patient assessments

Timeline

Call Center Representative

Continuum
05.2022 - 02.2025

CNA

St Mary’s Hospital

Call Center Representative

BuySeasons

Associate Degree In Nursing -

Herzing University
Taebrinna Nash