Tae'ja Harper
Stone Mountain
Summary
Engaged customer service professional dedicated to meeting and exceeding customer expectations by delivering industry leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem solving, multitasking and research abilities. Background in the field roles with high volume customer demands.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Hisense-USA
Duluth
12.2024 - Current
- Assisted customers with inquiries and resolved concerns effectively.
- Answered customer inquiries over the phone and via email.
Security Officer
SECURITYSOLUTIONS
McDonough
05.2024 - 12.2024
- Assisted in the implementation of security protocols and emergency procedures.
- Responded promptly to incidents, ensuring proper reporting and documentation.
Security Officer
ALLIEDUNIVERSAL
Norcross
05.2023 - 05.2024
- Maintained a high level of confidentiality, following strict guidelines.
- Worked independently and collaboratively to resolve urgent issues.
Material Handler
FEDEX
Savannah
09.2022 - 05.2023
- Collaborated with team members to achieve daily goals and meet daily objectives.
- Proved successful working within tight deadlines and fast-paced environments.
Cashier/ Key Holder
ONELOVE
Piedmont
09.2022 - 12.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant
Georgia Southern
Savannah
06.2022 - 09.2022
- Experience in filing, assessing accurate information and documentation, positive client interaction, collaboration, advocacy, and resource coordination.
Education
Bachelor of Science - Psychology
GEORGIASOUTHERNUNIVERSITY
STATESBORO, GA05.2023
Associates of Science - Network Systems Administration
DEVRYUNIVERSITY
RIVERDALE, GA05.2020
Diploma -
RIVERDALEHIGHSCHOOL
RIVERDALE, GA05.2020
Skills
- Windows
- System security
- Linux
- Networking
- Customer support
Certification
First Aid and CPR
Extracurricular Activities
- Dual Enrollment
- Honors student
- Participation in Debate club
- Drama Club
- Volleyball Captain 4y+
- Basketball 3y
- Track 1y (Shot put and discus)
Courses
- Psychological First Aid, Ty M. Miller, 2022, 5 hours
- Counseling on Access to Lethal Means (CALM), Ty M. Miller, 2022, 2 hours
- PTSD 101: PTSD and Aging, Ash P. Johnson, 2022, 1 hour
- Wellness Matters: Self-Care for Mental Health Providers, April M. Schuette, 2022, 3 hours
Timeline
Customer Care Representative
Hisense-USA
12.2024 - Current
Security Officer
SECURITYSOLUTIONS
05.2024 - 12.2024
Security Officer
ALLIEDUNIVERSAL
05.2023 - 05.2024
Material Handler
FEDEX
09.2022 - 05.2023
Cashier/ Key Holder
ONELOVE
09.2022 - 12.2022
Assistant
Georgia Southern
06.2022 - 09.2022
Bachelor of Science - Psychology
GEORGIASOUTHERNUNIVERSITY
Associates of Science - Network Systems Administration
DEVRYUNIVERSITY
Diploma -
RIVERDALEHIGHSCHOOL
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