Taelor Hightower
McDonough
Summary
Personable and dedicated professional with extensive experience in the medical,Insurance and crisis support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and genuinely assist others
Overview
5
5
years of professional experience
Work History
Insurance Verifier
Children's Healthcare of Atlanta
02.2022 - 03.2025
- Processed and coordinated patient referrals for orthopedic specialist
- Received and processed incoming referrals from various sources (Faxes,Epic,EMR work queues)
- Verified insurance eligibility and obtained necessary authorizations.
- Reduced claim denials by diligently researching and resolving discrepancies in policy information.
- Utilized advanced software tools for efficient management of client records, policy information, and claim statuses.
- Contributed to company''s growth through consistent achievement of performance metrics related to accuracy, speed, and customer satisfaction ratings.
Telephone Crisis Supporter
Alliance Health
01.2021 - 09.2024
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
- Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
- Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
- Collaborated with mental health professionals to provide appropriate referrals and resources for callers in need.
- Reduced call escalation rates through effective active listening and problem-solving techniques.
Accounts Receivable Specialist
Vituity
04.2020 - 01.2022
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Education
Surgical Technology
Southern Crescent Technical College
McDonough, GA05-2027
High School Diploma -
Penn Foster High School
Scranton, PA08-2020
Skills
- Customer service experience
- HIPAA compliance
- Claims processing
- Insurance verification
- Follow-up skills
- Software navigation
- Confidentiality
- Coverage and authorizations
- Data entry and review
- Patient communication
- Data entry proficiency
- Analytical thinking
- Prior authorization processing
- Eligibility determination
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Microsoft Excel
- Administrative support
- Staff training
- Dispute resolution
- Spreadsheets
- Medical billing
- Strong interpersonal skills
- Patient registration
Timeline
Insurance Verifier
Children's Healthcare of Atlanta
02.2022 - 03.2025
Telephone Crisis Supporter
Alliance Health
01.2021 - 09.2024
Accounts Receivable Specialist
Vituity
04.2020 - 01.2022
Surgical Technology
Southern Crescent Technical College
High School Diploma -
Penn Foster High School
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