Tahir Manning
Conyers
Summary
Detail-oriented and results-driven professional with 5+ years of experience in customer support, team leadership, and operations. Proven ability to support high-performing teams, streamline workflows, and solve problems independently in fast-paced environments. Recognized for consistently exceeding customer satisfaction goals and contributing to team success through training, process improvement, and cross-functional collaboration. Passionate about health and wellness and delivering customer-centered service.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Community Trash Services
Conyers & Lithonia
01.2023 - Current
- Provide reliable weekly trash can handling services for Airbnb hosts and residents.
- Built a growing client base by offering convenience, timeliness, and clear communication.
- Manage scheduling and workflow using custom tracking systems for consistent service.
Customer Service Specialist / Team Lead
Home Depot
Conyers
03.2022 - Current
- Maintained a 104% customer satisfaction score by implementing proactive service strategies through the Effortless Customer Flow model.
- Trained and mentored new and existing associates via peer mentoring and 1:1 coaching, reinforcing operational best practices.
- Graduated from Home Depot's LEAD Program - a year-long leadership development track focused on execution, performance management, and team development.
- Acted as interim supervisor over a 10-person team during peak seasons, delivering coaching and support while maintaining team KPIs.
- Collaborated with store leadership to refine onboarding and scheduling processes.
Team Lead
AST Financial
Manhattan
02.2021 - 02.2022
- Led a 10-person team, managed attendance during COVID, and increased team efficiency by 3% through improved coordination and support.
- Facilitated weekly meetings to align on goals, performance targets, and company policy updates.
- Designed and led training sessions to improve CRM use and enhance customer service delivery.
- Helped develop and update internal documentation to improve onboarding and reduce errors.
Assistant Store Manager
C&J Clark's
Manhattan
05.2011 - 05.2016
- Supervised a team of 12 in a high-volume retail location, ensuring quality customer experience and efficient operations.
- Co-managed Instagram marketing strategy, leading to a 15% sales increase and stronger customer engagement.
- Oversaw inventory, daily operations, scheduling, and conflict resolution.
- Fostered strong team culture, contributing to a 7% improvement in customer satisfaction scores.
Education
Artificial Intelligence
Coursera/Google career certificate
Mountain View, CA03-2025
Project Management Certificate -
Coursera/Google Career Certificates
01.2023
Bachelor of Arts - Psychology
University of Albany
Albany, NY01.2015
Skills
- Customer Support & Troubleshooting
- Process Improvement & Workflow Optimization
- Cross-Functional Collaboration
- Internal Communication & Documentation
- Team Training & Resource Development
- Self-Starter & Remote Work Adaptability
- CRM & Ticketing Tools (Zendesk, Salesforce, etc)
- Leadership Development (LEAD Program Graduate)
Accomplishments
- 3× Homer Award recipient for excellence in customer service and resolution
- Consistently exceeded customer satisfaction benchmarks (e.g. 104% rating at Home Depot)
- Led team to top-3 ranking out of 25+ company-wide teams by applying process improvements
- Boosted sales 15% through digital marketing and improved store visibility
References
Available upon request.
References
References available upon request.
Timeline
Owner/Operator
Community Trash Services
01.2023 - Current
Customer Service Specialist / Team Lead
Home Depot
03.2022 - Current
Team Lead
AST Financial
02.2021 - 02.2022
Assistant Store Manager
C&J Clark's
05.2011 - 05.2016
Artificial Intelligence
Coursera/Google career certificate
Project Management Certificate -
Coursera/Google Career Certificates
Bachelor of Arts - Psychology
University of Albany
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