Tahirah Washington
Douglasville
Summary
Well-qualified Dispatch Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Dispatch Supervisor
Waste Management
02.2023 - Current
- Manages cross-training and new hire training process.
- Monitored the daily activities of 16 dispatchers.
- Handles escalations while utilizing the documented processes as outlined.
- Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met
- Communicates and enforces company policies and procedures
- Responded to high volume of phone and email requests to provide logistics information.
Dispatch Team Lead
Waste Management
07.2021 - 02.2023
- Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
- Manages cross-training and new hire training process.
- Actively participates in improving operations and implementing best practices.
- Handles escalations while utilizing the documented processes as outlined.
- Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
- Able to have conversations with routers and dispatchers about process and procedure.
Dispatcher Combo
Waste Management
02.2016 - 07.2021
- Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
- Works with routing specialists, route managers, and the service department to optimize routes.
- Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day.
- Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
Corporate Dispatch Lead
DirecPath LLC
10.2012 - 02.2016
- Responsible for providing both customer and field technician support.
- Ensuring customers receive an excellent service experience.
- Calling customers to confirm job details and appointment time frames as well as any changes to an existing job already scheduled.
- Schedule, reschedule, and cancel appointments if necessary.
Dispatch Supervisor
R2R Communications
05.2007 - 12.2011
- Successfully supervised the activities of 14 team members in multiple locations.
- Monitored the daily activities of 14 dispatchers.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
Dispatcher
Vitel Communications
03.2006 - 05.2007
- Assisted field technicians with equipment activations.
- Scheduled / rescheduled appointments.
- Created New Customer work orders.
- Worked under strict deadlines and responded to service requests and emergency outages.
Education
HIGH SCHOOL DIPLOMA -
WESTLAKE HIGH SCHOOL
06.1997
MEDICAL ASSISTANT - Medical Assisting
ADVANCED CAREER TRAINING
09.2000
Skills
- Leadership
- Communication
- Decision-making
- Coaching/Mentoring
- Effective problem-solving skills
- Technical Skills
- Analytical Skills
- Conflict Resolution
- Problem-solving
Accomplishments
Completed 26 weeks of Frontline Human Leadership Program.
Timeline
Dispatch Supervisor
Waste Management
02.2023 - Current
Dispatch Team Lead
Waste Management
07.2021 - 02.2023
Dispatcher Combo
Waste Management
02.2016 - 07.2021
Corporate Dispatch Lead
DirecPath LLC
10.2012 - 02.2016
Dispatch Supervisor
R2R Communications
05.2007 - 12.2011
Dispatcher
Vitel Communications
03.2006 - 05.2007
MEDICAL ASSISTANT - Medical Assisting
ADVANCED CAREER TRAINING
HIGH SCHOOL DIPLOMA -
WESTLAKE HIGH SCHOOL
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