Taida Chivanga
Dacula
Summary
Accomplished operations leader with a proven ability to lead teams and streamline processes. Skilled in strategic planning and staff development, consistently achieving cost savings and enhanced operational efficiency. Track record of improving overall business performance through innovative problem-solving and effective leadership, spanning over 12 years.
Overview
12
12
years of professional experience
Work History
Director of Operations
OnPoint Global Solutions
Center Valley
08.2020 - Current
- Cultivated and sustained client relationships, resulting in enhanced account retention and business growth.
- Evaluated and restructured business procedures to optimize daily operations.
- Managed operations and logistics for a multi-million dollar enterprise.
- Tracked expenses accurately through meticulous maintenance of budgeting documents.
- Developed systems for monitoring employee attendance, scheduling, and payroll processing.
- Analyzed data trends to identify risks and opportunities within operational frameworks.
- Reduced employee turnover by creating effective incentive and training programs.
- Executed strategic initiatives to boost revenue and expand market reach.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed cross-functional teams to improve communication and collaboration.
Regional Operations Manager
Pace
Birmingham
03.2019 - 08.2020
- Coordinated logistics and supply chain processes across multiple locations for operational efficiency.
- Implemented standard operating procedures to enhance consistency in operations.
- Trained staff on safety protocols and best practices to ensure compliance.
- Collaborated with cross-functional teams to align operational goals and strategies effectively.
- Cultivated teamwork and communication among regional staff to improve morale.
- Analyzed performance metrics to identify areas for process improvement.
- Conducted routine facility inspections to detect safety hazards and maintenance needs.
- Prepared detailed reports on financial data related to regional operations for executive review.
Field Operations Manager
XPO Last Mile
Greenwich
04.2013 - 04.2019
- Managed daily operations for last-mile delivery teams across multiple regions.
- Analyzed performance data to identify trends informing operational decisions.
- Developed strategic relationships with local partners to enhance service delivery.
- Ensured compliance with company policies and regulatory requirements in operations.
- Resolved customer complaints related to field operations effectively.
- Coordinated implementation of new policies, procedures, and processes across all locations.
- Created weekly reports detailing operational performance metrics.
- Identified cost-saving opportunities through process improvements and alternative sourcing methods.
Education
Associate of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA04-2012
Skills
- Operations management
- Budgeting and financial oversight
- Data analysis and reporting
- Policy implementation and compliance
- Client relationship management
- Problem solving and decision making
- Team leadership and development
- Effective communication skills
- Strategic planning and execution
Affiliations
- Golf
- Basketball
- Father and husband
- Cooking
- Gardening
- Grilling
- Music
References
References available upon request.
Timeline
Director of Operations
OnPoint Global Solutions
08.2020 - Current
Regional Operations Manager
Pace
03.2019 - 08.2020
Field Operations Manager
XPO Last Mile
04.2013 - 04.2019
Associate of Arts - Business Administration
Community College of Philadelphia
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