Taijhana Jenkins
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Account Scheduling
Coyote Logistics LLC
2022.01 - 2023.05
- Top Performer of Scheduling Department.
- Required to end each week with at least 700 touches, ended with 1,000 plus touches weekly.
- First point of contact and set appointments for prospective clients.
- Entered daily data in computer in computer systems and documented office activities.
- Scheduled and confirmed appointments and meeting for senior management teams.
- Organized meetings with senior management regarding customer needs.
Truck Dispatcher
Coyote Logistics LLC
2019.09 - 2022.01
- Managed over 120 calls per day (Inbound and Outbound).
- Checked that each scheduled route was appropriately covered.
- Handled incoming calls and emails from customers regarding issues with Pick ups and deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery and on- time pickup.
- Worked closely with customers to effectively resolve issues, complaints, and/or delays in transit.
- Requested lumper payments for drivers upon request.
- Worked closely with other departments to ensure smooth deliveries, and pickups.
Customer Care Representative
Nordstrom
2017.10 - 2019.09
- Managed 70-150 inbound and outbound calls per day.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders also via email.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Fulfilled customers' special requests for merchandise and delivery times
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
Technical Support Representative
Apple
2014.08 - 2017.10
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Managed high volumes of calls averaging 150-200 calls per shift.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints in timely manner.
- Assisted customers in identifying issues and explained solutions to restore service.
- Searched K-Base for issue resolution tactics to address customer concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA05.2012
Skills
- Active Listening
- Quality Control
- Technical Support
- Microsoft Office
- Customer Service
- Order Processing
- Critical Thinking
- Issue and Complaint Resolution
- Fast Learner
- 40-50 WPM
- Freight Operations
- Data Entry
Timeline
Account Scheduling
Coyote Logistics LLC
2022.01 - 2023.05
Truck Dispatcher
Coyote Logistics LLC
2019.09 - 2022.01
Customer Care Representative
Nordstrom
2017.10 - 2019.09
Technical Support Representative
Apple
2014.08 - 2017.10
High School Diploma -
Riverwood International Charter School
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