TAIKECIA ROBERSON
Savannah
Summary
Assistant Manager with a strong background in administrative support and customer relations. Coordinates schedules, manages documentation, and trains team members, consistently ensuring operational efficiency and high customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
1st Assistant Manager
Skechers
Savannah
06.2022 - Current
- Manage daily administrative and operational functions to support efficient business operations and store performance.
- Maintain organized filing systems, business records, reports, and operational documentation with strong attention to detail.
- Coordinate schedules, meetings, shift assignments, and task planning to support staff productivity and workflow efficiency.
- Answer and direct phone calls, respond to customer and employee inquiries, and maintain professional communication.
- Assist management with payroll-related documentation, reporting, and compliance with company procedures and policies.
- Perform office support duties including paperwork processing, data entry, record updates, and maintaining confidential information.
- Train and supervise team members while supporting customer service standards and operational goals.
- Resolve customer concerns professionally and efficiently to ensure positive customer experiences and satisfaction.
- Assist with opening and closing procedures, cash handling, register reconciliation, and store security operations.
- Support communication between management and staff to maintain organization and smooth daily workflow.
Key Holder
Tuesday Morning
Savannah
10.2020 - 01.2022
- Provided customer service, administrative support, and ensured smooth daily operations.
- Processed transactions and returns while ensuring accurate cash handling procedures.
- Assisted with opening and closing responsibilities and maintained organized store documentation.
- Organized inventory and executed stock replenishment according to operational procedures.
Education
Master of Science - Psychology with Emphasis in General Psychology
Grand Canyon University
Phoenix, AZ01-2025
Bachelor of Science - Biology
Dalton State College
Dalton, GA07-2020
Skills
- Customer service and client relations
- Administrative support and office management
- Scheduling and calendar coordination
- Record management
- Microsoft Office proficiency
- Customer relationship management
- Phone and email communication
Timeline
1st Assistant Manager
Skechers
06.2022 - Current
Key Holder
Tuesday Morning
10.2020 - 01.2022
Master of Science - Psychology with Emphasis in General Psychology
Grand Canyon University
Bachelor of Science - Biology
Dalton State College