Taina Diaz
Stone Mountain
Summary
Experienced in providing customer support through effective communication and problem-solving skills. Successfully managed cash register operations, ensuring accurate processing of transactions while delivering excellent service. Engaged with customers to understand their needs and recommend suitable products, leading to increased satisfaction. Background includes training initiatives that improved service techniques among team members.
Overview
2
2
years of professional experience
Work History
Carwash Attendant
Swifty Car Wash
Stone Mountain
03.2025 - Current
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assisted customers with selection of car wash packages and add-on services.
- Greeted customers and answered questions regarding services offered.
- Resolved customer issues in accordance with company guidelines.
- Operated cash register to process customer payments.
Ice Cream Scooper and Ice Cream Maker
Bruster's Real Ice Cream
Stone Mountain
05.2023 - Current
- Operated cash registers to process customer transactions accurately and efficiently.
- Assisted in training new employees on proper scooping techniques and procedures.
- Greeted customers in a friendly manner and provided excellent customer service.
Direct Support Professional
Foundation Of Exceptional Achievers
Stone Mountain
07.2024 - 01.2025
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Accompanied individuals on outings to promote independence and integration into the community.
Picker and Packer
WORLDPAC
Marietta
06.2024 - 10.2024
- Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
- Organized goods within the warehouse according to item categories, size or weight.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Communicated effectively with team members regarding order status updates.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
Education
High School Diploma -
Acellus Power Homeschool
Stone Mountain, GA06-2024
Skills
- Customer service
- Cash handling
- Communication skills
- Time management
- Problem solving
- Data entry
- Sales and upselling
Timeline
Carwash Attendant
Swifty Car Wash
03.2025 - Current
Direct Support Professional
Foundation Of Exceptional Achievers
07.2024 - 01.2025
Picker and Packer
WORLDPAC
06.2024 - 10.2024
Ice Cream Scooper and Ice Cream Maker
Bruster's Real Ice Cream
05.2023 - Current
High School Diploma -
Acellus Power Homeschool