TaiVaria Patterson
Columbus
Summary
Customer service representative with 5 years of experience in remote and in-office roles, adept at enhancing customer satisfaction and retention through effective communication and problem-solving. Proficient in CRM tools and process improvement, with a strong focus on empathy, quality assurance, and customer engagement. Committed to leveraging project management and data analysis skills to drive team performance and streamline service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (remote)
Globe Life
11.2023 - Current
- Assist customers with inquiries, achieving high satisfaction scores through effective communication
- Resolve complex issues quickly, enhancing customer retention and loyalty
- Utilize CRM tools to track interactions, ensuring accurate and timely responses
- Collaborate with team to improve service processes, resulting in streamlined operations
- Proactively identify customer needs, contributing to increased service efficiency
- Handle customer inquiries, resolve issues, and process claims efficiently
- Maintain high customer satisfaction ratings and contribute to team performance metrics
- Provide empathetic support to policyholders, guiding them through complex insurance matters
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meticulously manage customer accounts, ensuring accuracy in policy updates and claims processing
- Implement quality control measures to minimize errors
- Propose and implement process improvements for remote customer service operations
- Adapt quickly to new technologies and virtual collaboration tools
Customer service representative
Afni
02.2020 - 11.2023
- Resolved complex customer issues, improving satisfaction rates and reducing escalations
- Implemented efficient call handling techniques, boosting productivity
- Provided empathetic support to diverse clientele, addressing concerns and offering tailored solutions
- Collaborated with team to enhance service quality
- Proposed and implemented new customer service strategies, streamlining processes and reducing average call time
- Adapted quickly to evolving protocols
- Maintained meticulous records of customer interactions, ensuring accurate follow-ups and resolutions
- Analyzed call data to identify recurring issues
- Fostered positive relationships with cross-functional teams, facilitating smooth issue escalation and resolution
- Contributed to knowledge base updates
- Streamlined call handling processes, reducing average resolution time and boosting overall team efficiency in addressing customer concerns
Education
Diploma -
Jordan Vocational High School
Columbus, GA12.2025
Cma,mbc -
Miller motte college
Columbus, GA12.2023
Skills
- Project Management
- Data Analysis
- Team Leadership
- Creative Problem Solving
- Time Management
- Customer Engagement
- Conflict Resolution
- Quality Assurance
- Empathy
- Analytical Thinking
- Emotional Intelligence
- Technical Support
- Multitasking
- Critical Thinking
Timeline
Customer Service Representative (remote)
Globe Life
11.2023 - Current
Customer service representative
Afni
02.2020 - 11.2023
Diploma -
Jordan Vocational High School
Cma,mbc -
Miller motte college
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