Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tajah Robinson

Tajah Robinson

Hampton,GA

Summary

Dedicated and service-focused professional with over 5 years of experience in claims management, customer relations, and operational support. Proven ability to investigate and resolve complex service issues, collaborate across departments, and support high-value client relationships. Strong communicator and problem-solver with a track record of delivering exceptional service in both remote and in-person environments.

Overview

7
7
years of professional experience

Work History

CLAIMS EXAMINER

AIG
06.2021 - Current
  • Served as the primary point of contact for policyholders, ensuring timely communication and resolution of service-related issues.
  • Investigated and processed home warranty claims, validating documentation and coordinating with internal departments for claim completion.
  • Directed claims negotiation within a $2,500 limit and ensured client satisfaction with final determinations.
  • Created and maintained SOP documentation for internal training and governance.
  • Participated in UAT testing to ensure seamless system updates and support improvements.
  • Maintained strict confidentiality and compliance with company standards.
  • Examined claims forms and other records to determine warranty coverage.
  • Processed home warranty claims using proprietary AIG claims system.
  • Managed inbound and outbound customer communications using the Genesys platform, ensuring high service levels and efficient issue resolution.

ASSOCIATE

Petsmart
11.2019 - 06.2021
  • Provided high-quality service to customers by identifying needs, resolving concerns, and promoting products and loyalty programs.
  • Assisted in store operations, POS transactions, and merchandise store policies and concerns to support positive customer experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Analyzed customer data to identify trends and anticipate customer needs.

CUSTOMER SERVICE & RETAIL ROLES

Various Companies
01.2018 - 01.2019
  • Delivered customer service in high-volume environments.
  • Maintained clean, organized, and customer-ready stations.
  • Trained in food safety, payment processing, and inventory rotation.

ADMINISTRATIVE ASSISTANT

Goshen Enterprises
02.2018 - 06.2018
  • Provided administrative support to internal staff and external clients.
  • Managed incoming calls, scheduled appointments, and organized documentation.
  • Maintained a professional and welcoming front office environment.

Education

Associate of Business Administration - Cyber Security

Eastern Gateway Community College
Steubenville, OH
01.2023

Skills

  • Technical Proficiency in Software
  • Proficient in Computer Hardware
  • SOP Documentation & QA Testing
  • Data Entry & Record Management
  • Call Documentation and Resolution Tracking
  • Foundational Cybersecurity Awareness
  • Technical Troubleshooting
  • Microsoft Office Suite
  • Computer Literacy
  • Claims Processing
  • Client Engagement
  • Customer Complaint Resolution
  • Product Sales Expertise
  • Policy Investigations
  • Customer-Focused Approach
  • Inbound and Outbound Communication
  • Multitasking

Accomplishments

  • Recognized by management for consistently meeting or exceeding service-level agreements (SLAs).
  • Contributed to development of Standard Operating Procedures (SOPs), increasing training efficiency for new hires.

Timeline

CLAIMS EXAMINER

AIG
06.2021 - Current

ASSOCIATE

Petsmart
11.2019 - 06.2021

ADMINISTRATIVE ASSISTANT

Goshen Enterprises
02.2018 - 06.2018

CUSTOMER SERVICE & RETAIL ROLES

Various Companies
01.2018 - 01.2019

Associate of Business Administration - Cyber Security

Eastern Gateway Community College

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Tajah Robinson