Tajana Brown
Dallas
Summary
Authorized to work in the US for any employer Authorized to work in the US for any employer Experienced with Apple products and customer support, ensuring seamless user experiences. Utilizes technical knowledge and problem-solving skills to address and resolve customer inquiries. Strong understanding of customer service principles, consistently contributing to team success and client satisfaction. A technology professional prepared for role, bringing in-depth experience in troubleshooting and customer support. Known for collaborative efforts and delivering high-quality service to meet client needs. Reliable and adaptable, consistently achieving team goals and providing exceptional support. Proven skills in problem-solving and technical communication, valued by employers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Apple Advisor
Kelly Services
08.2021 - 07.2022
- Guided customers through software updates and hardware installations, ensuring optimal device functionality.
- Assisted in the creation of user guides and video tutorials for common technical issues faced by customers.
- Implemented innovative problem-solving strategies to resolve customer concerns swiftly and efficiently.
- Managed high volume of inbound calls while maintaining exceptional levels of professionalism under pressure.
Call Center Representative
Sykes
06.2020 - 10.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Help customer with overdraft fees during Covid-19,also downgrade their different accounts to avoid fees, if needed be.
Call Center Representative
Teleperformance
05.2019 - 08.2019
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- I worked with Sallie Mae customers, they would call in about the different students loans they had for new or old students.
Line Worker
Chipotle
03.2016 - 04.2017
- Greet customers
- Makes customers food
- Wash dishes
- Keep the store clean
- Prepare food in the back, such as salas, guacamole, cut cheese, and etc.
Education
Bachelor's - Biology
Alabama State University
Montgomery, AL01-2027
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Thea Bowman Leadership Academy
Gary, IN05.2018
Associate of Arts - Chef
Auguste Escoffier School of Culinary Arts
Denver, CO05-2026
Skills
- MS Office
- Vital Signs
- Excel
- Marketing
- Time Management
- Cash Handling
- Self-Confidence
- Retail
- Management
- Problem Solving (1 year)
- Critical Thinking
- Research
- Adaptability
- Sales (Less than1 year)
- Strong Work Ethic
- Microsoft Word (3 years)
- Customer Service (3 years)
- Inventory
- Time Management (Less than1 year)
- Problem Solving
- Microsoft Office
- Leadership
- Empathy and patience
- Performance tracking
- Feedback implementation
- Client relationship building
- Software installation
- Device configuration
- Workflow optimization
- Teamwork
- Teamwork and collaboration
- Multitasking
- Network support
- Remote technical support
- Remote support
- Help desk support
- Desktop support
Certification
Driver's License
Timeline
Apple Advisor
Kelly Services
08.2021 - 07.2022
Call Center Representative
Sykes
06.2020 - 10.2021
Call Center Representative
Teleperformance
05.2019 - 08.2019
Line Worker
Chipotle
03.2016 - 04.2017
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Thea Bowman Leadership Academy
Bachelor's - Biology
Alabama State University
Associate of Arts - Chef
Auguste Escoffier School of Culinary Arts
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