Tajmare Ponder
Savannah
Summary
Goal oriented health science graduate with Customer Service Experience. A flexible and dependable employee with an amazing customer service track record. Always willing to learn a new skill and master it to the best of my abilities. A true passion to bring joy to all guest and employer. A worker you won't have to worry about always ready to get any job completed. Very confident and fast learner.
Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Seasoned Client Care Specialist with background in managing customer relations, addressing client inquiries, and providing solutions to problems. Strengths include strong communication skills, adeptness at problem-solving, and ability to maintain high levels of customer satisfaction. Previous roles have involved fostering positive relationships with clients, enhancing customer service protocols, and contributing to team success through leadership abilities.
Overview
14
14
years of professional experience
6047
6047
years of post-secondary education
1
1
Certification
Work History
Lead Client Care Specialist
Innovative Veterinary Medicine
Savannah
05.2023 - Current
- Provided exceptional client support through effective communication and problem-solving skills.
- Coordinated appointment scheduling to optimize client flow and service delivery.
- Educated clients on pet care services and products offered by the clinic.
- Managed client records using veterinary practice management software efficiently.
- Collaborated with veterinary staff to ensure seamless patient care experience.
- Handled client inquiries and concerns with professionalism and empathy.
- Facilitated follow-up communications to enhance client satisfaction and loyalty.
- Maintained a clean and organized front office environment for clients and staff.
- Used telephone, email and web chat services to answer customer questions.
- Created and updated client records by entering general data, services provided and invoice information.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Offered friendly greetings and knowledgeable service to guests.
- Completed purchases, submitted payments, and scheduled shipments to customer locations.
- Ensured compliance with all applicable laws and regulations related to client care services.
- Performed administrative tasks such as filing documents, processing paperwork.
- Assisted in training new employees on customer service procedures and protocols.
Food and Beverage Lead
The Landings Club
Savannah
03.2022 - Current
- Make floor charts, keep things tidy, train new employees in different positions, take all calls, book reservations.
Soccer Coach
Savannah Soccer Shots
Savannah
03.2021 - Current
- I work with children teaching them the fundamentals of soccer while using school vocabulary terms and imagination!
Chick-Fil-A Team Leader
Chick-fil-A, Inc.
Newport News
09.2020 - 03.2021
- I was a team member who quickly learned each role throughout the restaurant, handling cash, giving great customer service, speaking to customers when there is a problem making the situation better.
Front Desk Receptionist
Fast Fit Body Sculpting
Newport News
08.2020 - 12.2020
- I scheduled appointments, answered phones and questions, filed guest information, assist guest with getting to the correct room.
Customer Service Representative
Faneuil
Hampton
01.2020 - 07.2020
- Report outages for dominion energy, start, stop, and transfer electrical services, explain bill information and options to help paying bills easier to assure electricity.
Server/Host
Longhorn Steakhouse
Newport News
06.2019 - 11.2019
- Run concessions, interact with guest, make sure proper tickets are handed out properly.
Server
Tucanos Brazilian Grill
Newport News
01.2019 - 11.2019
Crew Member
Five Guys
Clemson
08.2018 - 12.2018
- Cashier, clean lobby, customer interaction.
Bingo Worker
Central beach bingo
Clemson
01.2017 - 11.2018
- Caller, run floor, handle money, and customer services.
IHOP server
IHOP
Clemson
01.2016 - 03.2018
- Server, get food and drinks out in a timely manner, customer service.
Cashier
Walmart
Central
01.2015 - 03.2016
- Cashier, Customer Service.
McDonalds Crew Member
McDonald's
Woodruff
08.2012 - 08.2015
- Cashier, Cook, managerCashier/Customer Service.
Education
Bachelor's - Health Science
Clemson University
Clemson, SCHigh school - Biology
Woodmont High School
Piedmont, SCHigh school - Biology
Hillcrest High School
Simpsonville, SCSkills
- Host/Hostess
- Tutoring
- Customer Service
- Babysitting
- Leadership Experience
- Swimming
- Medical Terminology
- Childcare
- Lifeguard
- Experience with children
- Sports coaching
- Client management
- Veterinary software
- Appointment coordination
- Client education
- Record keeping
- Problem solving
- Customer relationship management
- Effective communication
- Training and development
- Lead management
Certification
- Lifeguard, 06/17, Present
- CPR/First Aid, 06/21, 06/23
Personal Information
Authorized To Work: US
Timeline
Lead Client Care Specialist
Innovative Veterinary Medicine
05.2023 - Current
Food and Beverage Lead
The Landings Club
03.2022 - Current
Soccer Coach
Savannah Soccer Shots
03.2021 - Current
Chick-Fil-A Team Leader
Chick-fil-A, Inc.
09.2020 - 03.2021
Front Desk Receptionist
Fast Fit Body Sculpting
08.2020 - 12.2020
Customer Service Representative
Faneuil
01.2020 - 07.2020
Server/Host
Longhorn Steakhouse
06.2019 - 11.2019
Server
Tucanos Brazilian Grill
01.2019 - 11.2019
Crew Member
Five Guys
08.2018 - 12.2018
Bingo Worker
Central beach bingo
01.2017 - 11.2018
IHOP server
IHOP
01.2016 - 03.2018
Cashier
Walmart
01.2015 - 03.2016
McDonalds Crew Member
McDonald's
08.2012 - 08.2015
Bachelor's - Health Science
Clemson University
High school - Biology
Woodmont High School
High school - Biology
Hillcrest High School