Takera Brooks
Albany
Summary
Professional with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Experienced with program management, team leadership, and strategic planning. Utilizes organizational and communication skills to enhance program operations and team performance. Track record of successfully coordinating complex projects and driving process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director
Andy Frain Services
Columbus, GA
09.2021 - 03.2023
- Assisting the security director in coordination of security operations.
- Managing , training,and assessing performance of the entire security personnel.
- Inspect all safety hazards, file reports on safety precautions.
- Internal investigations when necessary, providing courteous service , managing the schedule of security personnel and tracking attendance.
- Solving practical problems quickly and efficiently when the needed a raises .
- Handling paperwork and filling out reports for management.
- Completing rounds , completing paperwork.
- Scheduling, interviews, weekly trainings , monthly training.
- Developed training programs for staff to improve performance and compliance with industry standards.
- Led operational initiatives to enhance service delivery and client satisfaction.
- Collaborated with management to identify and resolve operational challenges proactively.
- Mentored junior staff, cultivating skills and enhancing overall team productivity and morale.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Conducted regular safety drills to ensure preparedness in case of emergency situations on premises.
Security Supervisor
Andy Frain Services
Columbus, GA
11.2020 - 09.2021
- Responsible for supervising a team of Security Personnel and providing first line management to the operational shift to ensure that all duties are carried out properly.
- Duties:
- Undertaking regular internal and external foot patrols of a site.
- Protecting a client’s property against loss, theft, damage and waste.
- Conducting regular floor walks throughout a shift to ensure the smooth running of security operations.
- Making sure that Security Officers are performing their duties to the appropriate standard.
- Ensuring a site is a safe and pleasant environment for our customers at all times.
- Detecting, resolving and reporting any security breaches.
- Assigning tasks and duties to an entire security team.
- Investigating security breaches and incidents.
- Making sure that security personnel have a full understanding of their duties.
- Transporting security staff to and from sites.
- Responding to emergency situations as they happen.
Customer Service Lead
Dollar General
Columbus, GA
06.2020 - 02.2021
- Helped resolve product returns, responded to shipping inquiries and answered order status questions.
- Processed product orders, including entering customer orders and completing stock replenishment orders.
- Continuously met or exceeded daily service quality and performance scores.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Engaged with customers to understand and resolve issues and answer product questions.
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs.
- Ordered, organized, and rotated supplies.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Met targets consistently by working hard and with strong attention to detail.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Customer Service Manager
CAFES Exchange Dust Bowl
Fort Irwin, CA
03.2019 - 12.2019
- Continuously met or exceeded daily service quality and performance scores.
- Investigated Soldiers' concerns, communicating between departments such as sales and production to understand issues.
- Engaged with customers to understand and resolve issues and answer product questions.
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers.
- Advised customers about estimated delivery date and described service contracts and warranties.
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
Customer Service Associate / Food Service Manager
AAFES Exchange Dust Bowl
Fort Irwin, CA
06.2017 - 03.2019
- Met targets consistently by working hard and with strong attention to detail.
- Ordered, organized, and rotated supplies.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Satisfied customers by delivering speedy and expert service for all soldiers' needs.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Maintained steady work pace to deliver hot, fresh, and delicious meals.
- Complied consistently with food safety and sanitation requirements and California Health Department regulations.
- Organized physical setup and breakdown of venue for each event.
- Collected trash from the dining room and returned reusable items like trays to the kitchen for washing.
- Cooked and packaged simple foods like sandwiches, salads and pizzas.
Security Officer
Turner Jobs Corps
Albany, GA
09.2016 - 09.2017
- Kept the screening checkpoints orderly and efficient by quickly completing screenings and monitoring the overall operation of each station.
- Confiscated dangerous items, hazardous materials and unauthorized liquids from employees' students, and visiting passengers.
- Closely examined the documentation provided by each passenger to verify their destinations and identify special handling requirements.
- Enforced policies evenly with all passengers and crew to minimize safety concerns.
- Worked with local and federal law enforcement professionals to investigate and resolve security problems.
- Monitored checkpoints and prevented entry by unauthorized individuals or those carrying contraband items.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and knowledge.
- Secure premises and personnel by patrolling property; monitoring surveillance equipment, inspecting buildings.
- Prevents losses and damage by reporting irregularities ; informing violators of policy and procedures.
- Restraining trespassers.
Detention Officer
Dougherty County Jail
Albany, GA
01.2014 - 08.2015
- Under the leadership and direction of a designated member of the police force performs a wide variety of duties such as
- Directing traffic
- Learning to maintain record keeping systems
- Working cross guard and conducting funeral escorts.
- Pre forming rotational basis in order to develop a good working knowledge of police patrol officer duties.
Police Officer Cadet
Dougherty County Jail
Columbus, GA
05.2014 - 07.2014
- Under the leadership and direction of a designated member of the police force performs a wide variety of duties such as
- Directing traffic
- Learning to maintain record keeping systems
- Working cross guard and conducting funeral escorts.
- Preforming rotational basis in order to develop a good working knowledge of police patrol officer duties.
Education
High School Diploma -
Albany High School
Albany, GA05-2007
Medical Office Management - Medical Informatics
Kennesaw State University
Kennesaw, GA02-2024
Skills
- Product and service knowledge
- Customer service excellence
- Process transactions
- Organization and recordkeeping
- Refunds processing
- Evaluate progress
- Multitasking
- Verbal communication
- Problem-solving
- Attention to detail
- Train staff
- Prepare reports
- Investigative techniques
- Maintain records
- Custody management
- Community patrol
- Investigate criminal activities
- Arrest and Detention
- Patrol
- Law Enforcement
- Food Safety
- Order Management System
- Security
- Team Management
- Surveillance
- Order Entry
- Autism experience
- Loss Prevention
- Supervising Experience
- Writing Skills
- Strategic planning
- Staff management
- Human resources
- Training and development
- Documentation and reporting
- Decision-making
- HIPAA regulations
- Multitasking and organization
- Computer skills
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Patient scheduling
- Managing patient records
- HIPAA compliance
- Emergency procedures
- Schedule management
- Front desk management
- Medical records confidentiality
- Customer service
- Administrative support
Certification
- First Aid Certification
- CPR Certification
Timeline
Assistant Director
Andy Frain Services
09.2021 - 03.2023
Security Supervisor
Andy Frain Services
11.2020 - 09.2021
Customer Service Lead
Dollar General
06.2020 - 02.2021
Customer Service Manager
CAFES Exchange Dust Bowl
03.2019 - 12.2019
Customer Service Associate / Food Service Manager
AAFES Exchange Dust Bowl
06.2017 - 03.2019
Security Officer
Turner Jobs Corps
09.2016 - 09.2017
Police Officer Cadet
Dougherty County Jail
05.2014 - 07.2014
Detention Officer
Dougherty County Jail
01.2014 - 08.2015
High School Diploma -
Albany High School
Medical Office Management - Medical Informatics
Kennesaw State University