Takesha Proctor
McDonough,GA
Summary
Driven by analytical thinking and a strong foundation in MS Excel, I excelled at The Home Depot by enhancing customer satisfaction and streamlining operations. My leadership in team collaboration and professionalism led to significant service improvements, leveraging my skills in documentation and reporting to meet and exceed employer expectations. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
General Warehouse Analyst
The Home Depot
01.2015 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
Office Manager
Sears Holding/Kmart
03.2011 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence..
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
General Office Clerk
Amazon
05.2006 - 02.2011
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction by addressing inquiries professionally and efficiently.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Customer Service Representative
Georgia DMV
01.2002 - 05.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Jackson High School
Jackson, GASkills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Professionalism
- Goal Setting
- Self Motivation
- Teamwork and Collaboration
Timeline
General Warehouse Analyst
The Home Depot
01.2015 - Current
Office Manager
Sears Holding/Kmart
03.2011 - 01.2015
General Office Clerk
Amazon
05.2006 - 02.2011
Customer Service Representative
Georgia DMV
01.2002 - 05.2006
High School Diploma -
Jackson High School
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