Takeyah Starling
Albany
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southside Medical Center
Riverdale
2022.11 - 2025.01
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Claim Specialist
Accenture
Atlanta
2020.08 - 2022.11
- Identified potential fraud indicators and escalated to appropriate personnel for further investigation.
- Reviewed policies and procedures regularly to ensure they are up-to-date with industry standards.
- Maintained timely and accurate records of all claim activity.
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Developed effective relationships with customers through communication via phone or email.
- Determined liability according to applicable laws and coverage provisions.
- Processed payments accurately according to established timelines.
Customer Service Representative
Teleperformance USA
Albany
2018.02 - 2020.08
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Certificate - Medical Assistant
C.A.R.E Institute
Albany, GA2022-09
High School Diploma -
Randolph Clay High School
Cuthbert, GA2017-05
Skills
- Patient care
- Clinical documentation
- Insurance billing
- Laboratory testing
- Practice management
- Customer service
- Healthcare communication
- Problem solving
- Data entry
- Appointment scheduling
- Time management
- Compassionate
- Certified in basic life support (BLS)
- Medical equipment operation
Certification
- Medical Assistant-September 2022
Timeline
Medical Assistant
Southside Medical Center
2022.11 - 2025.01
Claim Specialist
Accenture
2020.08 - 2022.11
Customer Service Representative
Teleperformance USA
2018.02 - 2020.08
Certificate - Medical Assistant
C.A.R.E Institute
High School Diploma -
Randolph Clay High School