TAKIMA HARDISON
McDonough
Overview
8
8
years of professional experience
Work History
CUSTOMER SUPPORT
Verizon
2024.02 - 2024.08
- Provided customer service and troubleshooting support, resolving hardware and software issues efficiently
- Managed customer accounts and facilitated sales, ensuring professional communication and support
- Thrived in a fast-paced environment, consistently meeting and exceeding customer satisfaction targets
2023.02 - 2023.08
Claim Specialist
State Farm
2022.08 - 2023.02
- Maintained high levels of client satisfaction with timely issue resolution.
- Investigating, evaluating, negotiating, and settling claims
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
2022.08 - 2023.02
SUPERVISOR
260 Sample Sale
2017.10 - 2022.05
- Led a team, communicated project info, resolved issues, provided feedback, exceeded $1,500 daily goal
- Contacted customers via phone, email, and invoices to manage account contracts and shopping holds
- Resolved customer disputes effectively, enhancing satisfaction and loyalty
SALES ASSISTANT
Ft Hamilton Main Exchange
2016.10 - 2017.10
- Assisted customers with merchandise selection, enhancing their shopping experience
- Maintained high standards of display and visual merchandising, ensuring a well-presented store
- Answered customer inquiries, providing detailed product, availability, and pricing information
Education
HIGH SCHOOL DIPLOMA -
Life Academy High School
BrooklynSkills
- Team Leadership
- Customer Engagement
- Sales Techniques
- Conflict Resolution
- Customer Service 5 years
- Communication
- Product knowledge
Timeline
CUSTOMER SUPPORT
Verizon
2024.02 - 2024.08
2023.02 - 2023.08
Claim Specialist
State Farm
2022.08 - 2023.02
2022.08 - 2023.02
SUPERVISOR
260 Sample Sale
2017.10 - 2022.05
SALES ASSISTANT
Ft Hamilton Main Exchange
2016.10 - 2017.10
HIGH SCHOOL DIPLOMA -
Life Academy High School