TAKIMA HARDISON
McDonough
Overview
8
8
years of professional experience
Work History
CUSTOMER SUPPORT
Verizon
02.2024 - 08.2024
- Provided customer service and troubleshooting support, resolving hardware and software issues efficiently
- Managed customer accounts and facilitated sales, ensuring professional communication and support
- Thrived in a fast-paced environment, consistently meeting and exceeding customer satisfaction targets
02.2023 - 08.2023
Claim Specialist
State Farm
08.2022 - 02.2023
- Maintained high levels of client satisfaction with timely issue resolution.
- Investigating, evaluating, negotiating, and settling claims
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
08.2022 - 02.2023
SUPERVISOR
260 Sample Sale
10.2017 - 05.2022
- Led a team, communicated project info, resolved issues, provided feedback, exceeded $1,500 daily goal
- Contacted customers via phone, email, and invoices to manage account contracts and shopping holds
- Resolved customer disputes effectively, enhancing satisfaction and loyalty
SALES ASSISTANT
Ft Hamilton Main Exchange
10.2016 - 10.2017
- Assisted customers with merchandise selection, enhancing their shopping experience
- Maintained high standards of display and visual merchandising, ensuring a well-presented store
- Answered customer inquiries, providing detailed product, availability, and pricing information
Education
HIGH SCHOOL DIPLOMA -
Life Academy High School
BrooklynSkills
- Team Leadership
- Customer Engagement
- Sales Techniques
- Conflict Resolution
- Customer Service 5 years
- Communication
- Product knowledge
Timeline
CUSTOMER SUPPORT
Verizon
02.2024 - 08.2024
02.2023 - 08.2023
Claim Specialist
State Farm
08.2022 - 02.2023
08.2022 - 02.2023
SUPERVISOR
260 Sample Sale
10.2017 - 05.2022
SALES ASSISTANT
Ft Hamilton Main Exchange
10.2016 - 10.2017
HIGH SCHOOL DIPLOMA -
Life Academy High School
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Malaya JohnsonMalaya Johnson
CNA at Canopy Nursing HomeCNA at Canopy Nursing Home