Summary
Overview
Work History
Education
Skills
Timeline
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Takira Mosely

Albany

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education

Work History

Customer Service Representative

AllState
05.2023 - 06.2025
  • Assisted guests with inquiries and resolved issues promptly.
  • Managed reservations and coordinated guest check-ins efficiently.
  • Provided detailed information about hotel services and local attractions.
  • Excelled in exceeding daily credit card application goals.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Took special orders in person and over telephone, generating additional revenue every month.

Customer Service Representative

Teleperformance
10.2019 - 05.2023
  • Assisted guests with inquiries and resolved issues promptly.
  • Managed reservations and coordinated guest check-ins efficiently.
  • Provided detailed information about hotel services and local attractions.
  • Processed payments and managed billing inquiries accurately.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Hyatt
08.2017 - 10.2019
  • Assisted guests with inquiries and resolved issues promptly.
  • Managed reservations and coordinated guest check-ins efficiently.
  • Provided detailed information about hotel services and local attractions.
  • Processed payments and managed billing inquiries accurately.
  • Maintained a clean and organized front desk area at all times.

Education

Monroe Comprehensive High School
Albany, GA

Skills

  • Reservation management
  • Customer relationship management
  • Payment processing
  • Billing inquiries
  • Problem solving
  • Effective communication
  • Data entry
  • Time management
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Live chat support
  • Active listening
  • Technical support

Timeline

Customer Service Representative

AllState
05.2023 - 06.2025

Customer Service Representative

Teleperformance
10.2019 - 05.2023

Customer Service Representative

Hyatt
08.2017 - 10.2019

Monroe Comprehensive High School

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Takira Mosely