Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
Generic

Takiya Malone

Atlanta

Summary

Reliable and observant, security-focused professional with over 2 years of experience in customer service, and over 1 year of airport security operations. Skilled in access control, identity verification, de-escalation, and emergency response. Adept at maintaining a secure environment, providing excellent customer service, and handling high-pressure situations. Seeking to leverage security and service experience in a role with Allied Universal.

Overview

6
6
years of professional experience

Work History

Team Lead

Boar's Head
Atlanta
01.2023 - Current
  • Oversaw daily operations and managed team performance.
  • Resolved customer concerns with professionalism and urgency.
  • Entered customer orders into internal systems, ensuring accuracy and efficiency.

Security Representative

CLEAR
Atlanta
05.2023 - 05.2024
  • Verified passenger identities using biometric security technology in a high-traffic airport setting.
  • Ensured only authorized individuals accessed secure areas, maintaining TSA compliance.
  • Delivered exceptional customer service while maintaining situational awareness.
  • Communicated effectively with TSA agents and airport security to report suspicious activity.
  • Handled sensitive personal information and maintained strict confidentiality protocols.

Customer Service Representative

Assurant
01.2022 - 10.2023
  • Company Overview: Remote
  • Processed hazard insurance documentation for clients.
  • Handled 90+ calls daily, resolving issues via phone, email, and live chat.
  • Maintained compliance with data security and customer privacy guidelines.
  • Remote

Customer Service Associate

Publix
Atlanta
05.2019 - 01.2022
  • Assisted customers in locating merchandise and completing purchases.
  • Managed customer service desk operations.
  • Ensured store safety and policy compliance by monitoring front-end activities.

Education

Bachelor's - Nursing

Georgia State University
Atlanta, GA
08.2025

High School Diploma -

Westlake High School
Atlanta, GA
05.2021

Skills

  • Certified phlebotomy technician
  • Security awareness
  • Conflict resolution
  • Access control
  • Surveillance and observation
  • Emergency response protocols
  • Biometric verification systems
  • Communication skills
  • Customer service and support
  • De-escalation techniques

Certifications And Skills

  • Certified Phlebotomy Technician - Phlebotomy USA
  • Security Awareness & Conflict Resolution
  • Access Control Procedures
  • Surveillance & Observation
  • Emergency Response Protocols
  • Biometric and ID Verification Systems
  • Excellent Verbal and Written Communication
  • Customer Service & De-escalation

Timeline

Security Representative

CLEAR
05.2023 - 05.2024

Team Lead

Boar's Head
01.2023 - Current

Customer Service Representative

Assurant
01.2022 - 10.2023

Customer Service Associate

Publix
05.2019 - 01.2022

Bachelor's - Nursing

Georgia State University

High School Diploma -

Westlake High School
Takiya Malone