Takiya Malone
Atlanta
Summary
Reliable and observant, security-focused professional with over 2 years of experience in customer service, and over 1 year of airport security operations. Skilled in access control, identity verification, de-escalation, and emergency response. Adept at maintaining a secure environment, providing excellent customer service, and handling high-pressure situations. Seeking to leverage security and service experience in a role with Allied Universal.
Overview
6
6
years of professional experience
Work History
Team Lead
Boar's Head
Atlanta
01.2023 - Current
- Oversaw daily operations and managed team performance.
- Resolved customer concerns with professionalism and urgency.
- Entered customer orders into internal systems, ensuring accuracy and efficiency.
Security Representative
CLEAR
Atlanta
05.2023 - 05.2024
- Verified passenger identities using biometric security technology in a high-traffic airport setting.
- Ensured only authorized individuals accessed secure areas, maintaining TSA compliance.
- Delivered exceptional customer service while maintaining situational awareness.
- Communicated effectively with TSA agents and airport security to report suspicious activity.
- Handled sensitive personal information and maintained strict confidentiality protocols.
Customer Service Representative
Assurant
01.2022 - 10.2023
- Company Overview: Remote
- Processed hazard insurance documentation for clients.
- Handled 90+ calls daily, resolving issues via phone, email, and live chat.
- Maintained compliance with data security and customer privacy guidelines.
- Remote
Customer Service Associate
Publix
Atlanta
05.2019 - 01.2022
- Assisted customers in locating merchandise and completing purchases.
- Managed customer service desk operations.
- Ensured store safety and policy compliance by monitoring front-end activities.
Education
Bachelor's - Nursing
Georgia State University
Atlanta, GA08.2025
High School Diploma -
Westlake High School
Atlanta, GA05.2021
Skills
- Certified phlebotomy technician
- Security awareness
- Conflict resolution
- Access control
- Surveillance and observation
- Emergency response protocols
- Biometric verification systems
- Communication skills
- Customer service and support
- De-escalation techniques
Certifications And Skills
- Certified Phlebotomy Technician - Phlebotomy USA
- Security Awareness & Conflict Resolution
- Access Control Procedures
- Surveillance & Observation
- Emergency Response Protocols
- Biometric and ID Verification Systems
- Excellent Verbal and Written Communication
- Customer Service & De-escalation
Timeline
Security Representative
CLEAR
05.2023 - 05.2024
Team Lead
Boar's Head
01.2023 - Current
Customer Service Representative
Assurant
01.2022 - 10.2023
Customer Service Associate
Publix
05.2019 - 01.2022
Bachelor's - Nursing
Georgia State University
High School Diploma -
Westlake High School
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