Takiyah-Jean Joseph
Atlanta,GA
Summary
Professional in aviation with strong background in managing in-flight services and ensuring passenger satisfaction. Proven ability to lead and collaborate with crew members, adapting seamlessly to changing needs while maintaining high standards. Skilled in safety protocols, customer service, and conflict resolution, consistently delivering results that enhance passenger experience and operational efficiency. Known for reliability and effective communication.
Overview
10
10
years of professional experience
Work History
Flight Purser
Delta Air Lines
03.2024 - Current
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinate efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers' needs.
- Collaborate with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Streamline communication between cabin crew members, fostering a cohesive and efficient team environment.
- Conduct thorough post-flight evaluations to identify areas of improvement for future flights.
- Manage conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Process information quickly to take immediate action during unexpected or serious situations.
- Inspire an inclusive team environment that encourages, motivates, and provides recognition for outstanding performance.
Flight Attendant
Delta Air Lines
02.2016 - Current
- Provide leadership on customer recognition, service recovery, problem solving, and conflict resolution.
- Administer and coordinate emergency procedures and provide emergency care when needed.
- Communicate with customers and co-workers to achieve a safe, reliable, and courteous flight experience.
- Liaison between cabin crew and flight deck for the coordination of safety, service, and emergency procedures.
Floating Personal Banker
Best Bank
09.2015 - 02.2016
- Assumed responsibility in absence of the Branch Manager and Assistant Branch Manager
- Reached individual goals and helped co-workers reach branch goals through positive mentoring.
- Ensured the accuracy of procedures for Teller transactions.
- Responsible for security and maintenance of proper cash requirements in teller drawers.
- Ensured compliance with appropriate bank, regulatory and legal requirements..
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Education
Some College (No Degree) - Marketing
Virginia State University
Petersburg, VASkills
- Punctuality
- Exceptional communication
- Team management
- Adaptability and flexibility
- Interpersonal relations
- Disability awareness
- Strong leadership
- Complaint resolution
- Conflict management
- Cultural awareness
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Flight Purser
Delta Air Lines
03.2024 - Current
Flight Attendant
Delta Air Lines
02.2016 - Current
Floating Personal Banker
Best Bank
09.2015 - 02.2016
Some College (No Degree) - Marketing
Virginia State University
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