Takyna R. Ritter
Atlanta
Summary
Process-oriented Application Support Analyst and Acting Technical Project Manager with strong experience supporting enterprise applications, managing CRM and data integrations, and leading cross-functional initiatives in higher education. Skilled in system configuration, requirements gathering, workflow optimization, stakeholder coordination, and user training. Adept at improving technical processes, enhancing data quality, and delivering scalable solutions including Blackthorn implementation, iModules administration, and multi-system integrations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Support Analyst II | Acting Technical Project Manager
Emory University – Advancement & Alumni Engagement
07.2022 - Current
- Analyze, configure, test, and support enterprise applications for over 100 internal users; resolve 20 to 30 ServiceNow tickets weekly.
- Serve as iModules subject matter expert, advising teams on system features, enhancements, configuration standards, and platform best practices.
- Guided the Blackthorn Event Management Tool implementation (acting TPM): coordinated requirements gathering, data flows, integrations, testing cycles, vendor communication, and stakeholder alignment to ensure smooth deployment.
- Manage and execute additional technical projects, including workflow enhancements, CRM updates, and system integrations across Advancement systems.
- Oversee high-volume data transfers between campus information systems, CRM platforms, and third-party vendors to ensure accuracy, consistency, and compliance.
- Provide reports, data analysis, and technical recommendations supporting decision-making and improved data conformity.
- Represent the Advancement division as the primary technical point of contact for cross-departmental system initiatives.
- Deliver user training, guides, and technical documentation to enhance system adoption, and reduce support escalations.
Contracts Coordinator
Emory University
09.2018 - 07.2022
- Created, negotiated, and administered over 100 contracts annually for construction, maintenance, and consulting services, ensuring compliance with Emory and Campus Services policies.
- Prepared detailed scopes of work and bid documentation for projects valued at $50K, driving competitive procurement, and cost control.
- Entered and tracked over 500 contracts in work management systems, processed more than 50 change orders, and maintained 100% lifecycle accuracy.
- Verified and processed 500+ invoices per year, resolving discrepancies, and ensuring compliance with contract terms, reducing payment delays by 20%.
- Served as a liaison for 30+ vendors and internal stakeholders, resolving contract-related issues and improving vendor satisfaction scores by 10%.
Strategic Sourcing Manager
Emory University
11.2016 - 07.2022
- Developed and executed procurement strategies and 15+ RFPs annually, achieving 10–15% cost savings across managed commodities.
- Negotiated and awarded contracts totaling over $5 million, onboarding more than 20 vendors to support organizational goals.
- Resolved 95% of vendor escalations within SLA, improving service delivery, and reducing contract disputes by 30%.
- Led 12 Quarterly Business Reviews per year, driving continuous improvement initiatives that increased supplier performance scores by 20%.
Procurement Operations Manager
Emory University
03.2016 - 11.2016
- Supervised a six-member team overseeing procurement operations, credit card program administration, and travel workflows, ensuring 80% compliance with organizational policies.
- Generated and analyzed five complex data reports quarterly, providing insights that informed executive planning and improved cost control by 15%.
- Processed over 5 direct-bill files annually (travel, telecom, shipping, hotel), ensuring 99% accuracy, on-time billing, and reducing payment delays by 20%.
- Developed and implemented four operational procedures, streamlining purchasing processes, and improving efficiency by 25%.
Education
M.S. - Health Sciences (Health Informatics)
Georgia State University
B.I.S. - Health Informatics
Georgia State University
Skills
- Application Support
- Technical Project Management
- CRM/iModules
- Blackthorn
- ServiceNow
- Data Integration
- Reporting & Analytics
- Requirements Gathering
- Software Configuration
- Testing & QA
- Cross-Functional Collaboration
- Vendor Coordination
- User Training & Documentation
- Process Improvement
Websites
Certification
- Certified Scrum Product Owner, Emory University - March 2025
- Certified Scrum Master, Emory University - March 2025
Timeline
Application Support Analyst II | Acting Technical Project Manager
Emory University – Advancement & Alumni Engagement
07.2022 - Current
Contracts Coordinator
Emory University
09.2018 - 07.2022
Strategic Sourcing Manager
Emory University
11.2016 - 07.2022
Procurement Operations Manager
Emory University
03.2016 - 11.2016
M.S. - Health Sciences (Health Informatics)
Georgia State University
B.I.S. - Health Informatics
Georgia State University