Talisha Jackson
Ball Ground,GA
Summary
Experienced Lead Returns Clerk with a strong background in returns processing, inventory control, and team support. Skilled in handling customer interactions, resolving return issues, and managing operations using ERP/WMS systems. Known for accuracy, efficiency, and supporting team success in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Returns Clerk
LAT Apparel
Ball Ground, GA
09.2016 - Current
- Processed incoming returns, ensuring compliance with company policies and quality standards.
- Managed inventory records for returned items, maintaining accuracy in tracking and reporting.
- Coordinated with customer service to resolve return inquiries and enhance customer satisfaction.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with other departments such as quality control and label change to address customer concerns about returned products.
- Enhanced customer satisfaction by promptly processing returns and issuing refunds or exchanges.
- Improved documentation accuracy by carefully recording details of returned items in the database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new clerks on return procedures and inventory management systems to improve team efficiency.
Education
High School Diploma - Interdisciplinary Studies
Chattahoochee Technical College
Marietta, GA12-2028
High School Diploma -
Pickens High
Jasper, GA05-2016
Skills
- Customer Service
- Leadership & Team Support
- Problem-Solving Skills
- ERP/WMS Systems
- Order Processing
- Shipping and Receiving
- Quality Assurance
- Attention to Detail
- Time Management
- Data Entry
- Microsoft Office
- Phone Etiquette
Certification
- CPR
- AED
Timeline
Lead Returns Clerk
LAT Apparel
09.2016 - Current
High School Diploma - Interdisciplinary Studies
Chattahoochee Technical College
High School Diploma -
Pickens High