Taliyah Davis
Manchester
Summary
Dynamic professional with proven expertise in customer satisfaction and conflict resolution, honed at Aflac and McDonald's. Excelled in high-pressure environments, leveraging call center experience and active listening to enhance client loyalty and team performance. Skilled in CRM software and mentoring, achieving notable customer satisfaction improvements.
Overview
4
4
years of professional experience
Work History
CSR
Aflac
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Cashier Team Lead
McDonald's
03.2021 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Marion Country High School
Buena Vista, GA05-2023
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Critical thinking
- Conflict resolution
- Data entry
- Payment processing
- Product knowledge
Timeline
CSR
Aflac
07.2023 - Current
Cashier Team Lead
McDonald's
03.2021 - 06.2023
High School Diploma -
Marion Country High School
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