Tamara Charles
Douglassville
Summary
Highly motivated Healthcare Professional with 20+ years of experience in the Medical Administration, Healthcare, and Supervision, and strongly involved in crime victims advocacy initiatives. Skilled at various front-office functions, including appointment scheduling, billing and collections, and records management. Strong sense of organization, attention to detail, and ability to deliver outstanding customer care by optimizing charting systems and revising performance metrics. Excellent communicator and expert foreign language translator with a strong work ethic and keen on maintaining productive relationships with colleagues and customers alike.
Qualified Medical Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager
Life At Home Healthcare Agency
08.2019 - Current
- Processing referrals and coordinating with insurance companies
- Managing patient intake forms and ensuring accurate data entry
- Answering incoming calls, taking client information, and scheduling initial assessment
- Hiring, training, and supervising caregivers
- Manage caregiver scheduling to ensure adequate coverage for clients
- Conduct onboarding and ongoing training for caregivers on policies, procedures, and client care protocols
- Prepare and submit accurate billing codes for services rendered to insurance companies and private payers
- Maintain accurate records of billing data and comply with billing regulations
- Manage office supplies, equipment, and maintenance
- Coordintae office meetings and maintain calendars for staff
- Ensure adherence to all state and federal regulations governing home health agencies
- Identify and report any potential compliance issues to management
Office Manager
HEG, LLC
08.2018 - 08.2019
- Performed several administrative tasks, including filing new documentation, answering phone calls, reviewing invoices, transcribing documents, and recording notes
- Revised and allocated the office budget, including the approval of expenses, reports, and invoices
- Assisted the CEO with organizing the day-to-day tasks and facilitated the organization of office meetings for both internal teams and external clients
- Coordinate office meetings and maintain calendars for staff
Medical and Administrative Assistant
BETH ISRAEL DEACONESS MEDICAL CENTER
05.2013 - 01.2018
- Answered a multi-phone line system, processed copays, and updated charts for new and returning patients
- Scheduled medical appointments and check-ins, and managed patient authorizations and referrals
- Maintained primary office database of available supplies and prepared forms for outgoing lab work
- Administered apligrafs treatments, radiofrequency ablation of varicose veins, wound dressing, venous closure, and sclera therapy, as well as assessing and recording vital signs
Phlebotomist/Administrator
American Personnel, KNF&T Staffing Agencies
01.2012 - 01.2013
Outreach Coordinator/Phlebotomist
Standard Home Care
01.2011 - 01.2012
Phlebotomist
Hallmark Health
01.2009 - 01.2011
Lead Phlebotomist
Waltham Children's Hospital
01.2007 - 01.2009
Unit Coordinator – CICU Department
Lahey Clinic
01.2005 - 01.2007
Medical Assistant
Massachusetts General Hospital
01.2002 - 01.2005
Medical Assistant/Phlebotomy
Lynn community Health Center
01.1997 - 01.2002
Education
Bachelor of Science - Business Administration, Healthcare Management
Marian Court College
Swampscott, MA2014
Skills
- Technical:
- MS Office Suite (Word, Excel, PowerPoint), Meditech/Epic, EMR, CPT/ICD-9 Coding, IDX, OMR, Oracle PeopleSoft, Clinical Care Classification (CCC)
- Professional: Referral Management, Medical Office Administration, Data Entry, Billing and Administration, Infections and Universal Precautions, OSHA Compliance, HIPPA Compliance, Language Translation, Injections, CPR, Diagnosis Codes, Pharmacology, Bandaging, First Aid, Phlebotomy, Urinalysis, Vital Signs, EKG, Sterile Procedures, Customer Service, Accounting, Collections, Auditing, Budgeting, Supervision, Team Leadership, Quality Assurance, Flexibility, Growth-Mindset, Communication and Teamwork, Problem Solving, Time Management, Accuracy to Detail, Training
- Customer service
- Office management
- Organizational skills
- Office administration
Accomplishments
- Supervised team of fifteen staff members.
Certification
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
Languages
kreol
Native or Bilingual
Timeline
Office Manager
Life At Home Healthcare Agency
08.2019 - Current
Office Manager
HEG, LLC
08.2018 - 08.2019
Medical and Administrative Assistant
BETH ISRAEL DEACONESS MEDICAL CENTER
05.2013 - 01.2018
Phlebotomist/Administrator
American Personnel, KNF&T Staffing Agencies
01.2012 - 01.2013
Outreach Coordinator/Phlebotomist
Standard Home Care
01.2011 - 01.2012
Phlebotomist
Hallmark Health
01.2009 - 01.2011
Lead Phlebotomist
Waltham Children's Hospital
01.2007 - 01.2009
Unit Coordinator – CICU Department
Lahey Clinic
01.2005 - 01.2007
Medical Assistant
Massachusetts General Hospital
01.2002 - 01.2005
Medical Assistant/Phlebotomy
Lynn community Health Center
01.1997 - 01.2002
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
Bachelor of Science - Business Administration, Healthcare Management
Marian Court College
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